Guest Service Agent

Salamanca Inn is an award winning 4.5 star All-Suite hotel located in Battery Point. We are a Tasmanian family owned and operated business and have been in operation for over 30 years.

About the role

This is a casual position. Shifts will vary over a 7 day roster and include some public holidays. Morning and evening availibility will be required.

Individuals with less than 1 years' experience in a similar role need not apply.

Skills and experience

Required attributes include but are not limited to:

As the first point of contact for our guests, we require a candidate with an outgoing and bubbly personality, a great communicator in both written and verbal, reliable, trustworthy, friendly and able to fit in to our small team of dedicated hospitality professionals. A positive can-do attitude to ensure our guests have a memorable experience and expectations are not just met but exceeded. Working autonomously will be required at times and a mature-minded person is a must.

Duties include:

Directing phone calls to the relevant person or department, accommodation reservations, check in and check out, cash handling, troubleshooting, concierge, responding to emails/enquiries in a timely manner, conflict resolution.

We are looking for someone who is warm and generous and loves people and the hospitality industry.

If the above sounds like you, we can't wait to meet you.

We will only be in contact with you if you are shortlisted to progress to the next phase.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 21 March 2024
• Expected salary: $24 - $31 per hour

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