AddressIf you are looking to expand your hospitality career contact us today to find out more….
Set in the picturesque Blue Mountains with views of the Jameson’s valley, the Multi-Award-winning Fairmont Resort and Spa boast’s 224 rooms, 5 Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, multiple family and wellness facilities and a 16 room Day Spa as well as ongoing developments.
We have an exciting opportunity for a passionate, hands-on, flexible experienced Guest Service Agent to join our team on a full-time basis. You will have the ability to connect with guests, understand their needs and create memorable moments for them.
A day in the life of a Front Office - Guest Service Agent:
- As the first point of contact greet guests with a warm welcome every time
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
- Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently
- Maximise room occupancy and use up-selling skills to promote the resort facilities through strong product knowledge
- Ensure timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Your Qualities:
- Previous experience as a Receptionist in the hospitality industry is essential
- A genuine passion for customer service with the ability to connect with people
- Excellent communication and attention to detail
- A high level of personal presentation and grooming
- Available to work varied shifts, including early mornings, late evenings, night audit, weekends and public holidays
- You can work autonomously as well as within a team
- Can do attitude
- Willing to get RSA and First Aid Certification
- Must have working rights in Australia
Benefits
- Access to worldwide benefits through ACCOR
- Resort Specific Benefits such as onsite parking, duty meals, team member discounts, laundered uniform
