Guest Services Ambassador

Company DescriptionThe Company & HotelWe are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International Airport.We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionWhat You Will Be Doing:

• You will be the first point of contact for guests checking into the hotel in or needing information.
• You will leave a strong first and last impression for all Hotel Guests ensuring their stay is seamless.
• You will work with other departments to ensure a superior guest experience.
• You will curate unique, memorable and personalized experiences for our guests.
• You will establish and maintain an attentive, friendly, courteous, and efficient hospitality approach as a first point of contact.
• You will be passionate about connecting with guests, being charismatic and enthusiastic about creating a memorable and welcoming atmosphere for customers, striving to provide personalized and attentive service that exceeds guests’ expectations.
• In this hands-on role, you will have outstanding guest relations, the ability to think on your feet and be innovative and creative.

QualificationsTo succeed in this role, you will need:

• A genuine passion for guest service and be inspired by creating memorable experiences.
• Maintain knowledge of hotel products and services at various times of the year.
• Be innovative and creative for those guests celebrating special occasions by maintaining a contact point to assist them during their stay.
• Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues.
• Be solutions focused with a confident and proactive approach to conflict resolutions.
• The ability to remain calm under pressure and when responding to emergency situations.
• The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts.
• Experience with Opera PMS would be advantageous.

Additional InformationWhat is in it for you

• Learning & development opportunities.
• Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
• Onsite parking, duty meals, and free laundry.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.