Guest Services Ambassador

Company Description
We are proud to be partnering with a Global Tech leader in delivering experiential excellence for their landmark Australian Headquarters located in Circular Quay, Sydney.
Colliers Workplace Management Services has a role to be taken on by a great candidate that are fun, charismatic, people-centric, whose intrinsic purpose is to build a sense of community, connection, and belonging through delivering best-in-class service within workplace and operations.
Job Description
Being led by the GSA Lead Supervisor, our Guest Service Ambassador (GSA) will assist with ensuring our Client Partners operations are seamless and leave a positive impression with every interaction. Situated throughout the floors of this brand-new global campus, the GSA team will be the solution-orientated service professionals ensuring each experience is unforgettable.
In this position it will be critical to own front of house services and events from beginning to end ensuring all interactions are “next level” while following logistical procedures, checking that all factors are accounted for, aligning, and collaborating with multiple departments, vendors, contractors, and agencies. In addition, the role is key to operational excellence for the holistic workplace experience driving the “we can do” spirit across all areas and touch points.
Our Partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.
Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.
Key accountabilities will include, but not be limited to -

• Support all functions across all specialty floors and workplace floors
• Perform check-in/registration for our events and be the point person for welcoming all.
• Perform related event support tasks to see success in every event, working closely with the Event & Hospitality Assistants
• Main point of contact for all employees at all levels.
• Navigate the ambiguous and maintain a service flexibility in an ever-changing environment
• Patience, a sense of humour, adaptability, and a positive, can-do attitude!

Qualifications
For such a key role, we do set the bar high with our requirements. To be successful in your application, we ask that you can demonstrate the following:

• 3+ years successful customer centric service provision, in a B2B, high-tech or fast-paced environment
• Possess strong customer service experience; with a solid events background and service focused.
• Results-oriented, customer driven, organised with attention to detail.
• Ability to assess and prioritise workload in a strict deadline-oriented environment.
• Thrive on teamwork and overcoming obstacles, whilst winning as one team.
• Knowledge of Google Suite, Slack and Quip.
• Results-oriented, customer driven, organised with strong attention to detail.

Additional Information
This position is a full-time office-based role in Circular Quay, Sydney servicing general office operating hours on a flexible roster (40hrs per week) that also supports after-hours event activity.
Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian residency will be considered.
This is something special! Join us as part of the pre-opening team that will then foster connection, culture and be community champions for the long-term.