Address
Form of work- Full time/Permanent
- Role commences 4th March 2024
- Bedford Park, Adelaide location
- Indigenous Identified Role
How will I help?
As a Hardship and Collections Consultant you will be a key member of the Customer Assist Team within Customer Solutions and your role is paramount to helping contribute the delivery of Westpac’s vision and strategic priorities.
The Hardship & Collections Consultant will make outbound calls and receive inbound calls from customers, across different product portfolios to assist with recovering overdue balances from accounts. This will be brought about through exercising a variety of tools/methods such as negotiation and questioning skills, providing, and referring for hardship assistance where appropriate or referring customers to seek independent financial advice. You will demonstrate a high level of empathy and emotional intelligence in your decision taking to assist our customers maintain a relationship with the bank.
The objective of Hardship & Collections Consultant is to ensure fair, timely and relevant outcomes are achieved for customers to bring them back to financial health, and to keep our business safe as our last line of defence to protect the Group’s assets.
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
We are seeking individuals with proven experience working in a collections/customer service environment.
You will be motivated and a genuine passion to deliver outstanding service whilst keeping the customer and the banks interest at heart. You will maintain a high level of professionalism, resilience, and a positive attitude.
What is it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
This role is open to Aboriginal or Torres Strait Islander applicants only. The filling of this this role is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth). Applicants must identify as Aboriginal and/or Torres Strait Islander. Westpac Banking Corporation has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) in relation to these positions. For further details please contact us via email at ***************@westpac.com.au
The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email ***************@westpac.com.au
