Head Concierge

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves: 

Are you a customer service-oriented professional with a passion for creating exceptional experiences? We are seeking a Head Concierge to join our team at Melbourne Quarter Tower. Reporting to the Customer Relationship Manager and working closely with various stakeholders, you will play a crucial role in delivering outstanding services to our customers and visitors.

An overview of the role:  

• Provide a warm and friendly welcome to all customers and visitors, ensuring first impressions count.
• Assist and provide direction based on customer requests.
• Maintain the presentability of Front of House areas and report any issues requiring attention.
• Offer guidance and assistance with local amenities and services.
• Provide VIP Meet and Greet services, including escorting customers and visitors.
• Deliver enthusiastic and professional customer service through phone and email inquiries.
• Promote retail tenancies and community engagement events in and around the building.
• Offer hotel-style concierge and lifestyle services such as transport arrangements, restaurant bookings, and event coordination.
• Act as the ultimate host/co-host for community engagement events and initiatives.
• Collaborate with the Customer Relationship Manager to enhance the customer experience.
• Develop and manage a concierge relief system, coordinating staffing requirements accordingly.
• Foster positive teamwork by acknowledging and praising colleagues' good work and upholding team standards.
• Attend building events, meetings, and training sessions as directed by building management.
• Adhere to building WHS policies, procedures, and emergency protocols.
• Lead, inspire, and develop the concierge team to deliver exceptional service consistently.
• Handle other reasonable requests and tasks that contribute to achieving team objectives.

Sound like you?  This is what we’re looking for: 

• Friendly with a can-do attitude.
• Ability to build rapport and cooperative relationships with customers and visitors.
• One-team attitude with all members of the Building Management team and partners.
• Natural initiative and professional presentation.
• Flexibility with start and finish times.
• Prior customer service experience is essential.
• Exceptional multitasking abilities while maintaining a positive outlook.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and sound computer skills.
• Additional language skills are desired but not essential.
• Certification in Hospitality/Business is desired but not essential.
• First Aid Officer certification is desired or willingness to be trained.

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number AFREQ359410

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may