Head of Future Student Operations

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of Future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
What’s the job?
The education landscape is fast-paced and changes rapidly. The purpose of Head of Future Student Operations/Sales Operations is to support the wider Domestic Student Recruitment/Sales division across Australia and New Zealand, with a focus on continuous improvement through our tech, tools and talent deliveries. This is included the personalization and automation of the customer journeys across all communication and event channels, with the creative ability to lead the development of new tools improving business deliverables but ultimately creating exceptional experiences for our students.
This role leads a team of experts and operational staff that support the student recruitment team by ensuring they have the tools and knowledge needed to effectively engage and attract new domestic students. The position has 4 direct reports: Senior Future Student Communications Coordinator, Analyst Quality and Reporting, Solutions Technical Architect and a Commercial Data Analyst.
Day-to-day accountabilities:
Manage and maintain the communication journey and experiences using Salesforce Marketing Cloud, creating personalized customer journeys and create in system automations to enhance the overall student experience.
Curiosity with a focus on continuous improvement, primarily focusing on technology and tools
Manage commercial data and customer activity maximising commercial opportunities and highlight key areas for review, analysis and improvements.
Actively research best practice in the following areas: Marketing, Sales, Events, Technology and Customer Service. Use insights to innovate and align Student Acquisition operations to improve lead to enrolled conversion and student experience
Project management of strategic initiatives to support and improve student on boarding and success.
Manage relationship and contract negotiations with Salesforce, NICECXOne and all other third-party vendors.
Develop and implement training strategy for the Sales team, including induction, CRM, sales techniques, product, pre-census attrition training.
Manage and improve CRM and oversee data management processes.
And more…To read more about the role please click here to
This is a full-time permanent role based in Sydney (Surry Hills Campus). The team works on a flexible basis: 3 days in the office and 2 days from home.
Who you are
To be successful in this role you will have:
Demonstrated experience leading an operational team, ideally in a higher education environment
Experience using Salesforce Marketing Cloud both as a communication and automation tool
Experience with data analytics and process improvement, with an innovative and process-improvement mindset
Significant experience in Project Management, Change Management and Business Analysis.
Certification in project management or business analytics is preferred.
Ability to calculate and demonstrate the potential cost benefits of a project.
Ability to succeed in a process and KPI-driven environment.
Previous experience in creating and implementing new processes.
If you do not tick all of the above boxes but you are still very interested in the role, we strongly encourage you to apply for it nonetheless.
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 1900 + staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find opportunities for professional development and career progression.
We are a private, for-profit university with a robust research agenda as well as social impact initiatives focused on making the world a better place. We encourage meaningful work from our academics that contributes to our overall mission.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
Our culture
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements (hours and ways of working will vary from role to role) that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia , you’ll benefit from:
- Study free in a course/degree related to your position
- Flexible working conditions, allowing you to work remotely and from a campus near you
- Access to internal opportunities - Be supported to learn, grow and move across the organisation
Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at anne.devoronine@torrens.edu.au
To learn more about what makes Torrens University Australia a great place to work, visit .
We’d love to hear from you.
Applications close: 19 January 2024
Job reference: R22459
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at