Head of Performance Optimisation

Passionate about making things better? Strategise, lead & drive performance excellence in this new senior leadership role within our ops division!

Working for BEST:

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements as well as the following additional employee benefits:

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program

About the Role:
This is a permanent, full-time position (38 hours per week, Monday to Friday) and can be based at any BEST office location! This role can also be based remotely for the right candidate.
As Head of Performance Optimisation, you will play a pivotal role in enhancing the efficiency and effectiveness of BEST's Operations Division through supporting the achievement of high performance across our employment services, community services, disability services and social enterprise teams. You will work with our Chief Operations Officer in leading, strategising and optimising performance and operations across the company, while ensuring effective stakeholder and relationship management.
At times, this position may require periodic travel to other BEST sites to drive and support optimum business performance.
About You:
To be successful in this role, you will be a self-motivated, passionate and resilient leader with:

• Excellent verbal and written communication skills, including digital literacy.
• Excellent time management and organisational skills with the ability to multitask.
• Excellent attention to detail.
• Ability to work autonomously.
• Proven ability to collect, collate and analyse data.
• Demonstrated business acumen and commercial awareness.
• Strong analytical problem solving, high level critical thinking and project management skills, with a solutions-first focus.
• Proven leadership capability with experience in a similar leadership position and strong leadership skills (communication, influencing, negotiation and interpersonal skills).
• Strong knowledge of employment services, community services and/or disability services, and an aptitude for further knowledge diversification.
• Current Driver's Licence (Class C or above)
• Working with Children Check or willingness to obtain.
• NDIS Worker's Screening Check or willingness to obtain.

How to Apply:
Click "Apply Now" and follow the instructions to upload the following TWO items:

• Current resume - please include at least two (2) contactable work referees.
• Cover letter - please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role. Please include your location in the cover letter.

We are an Equal Opportunity Employer and welcome applications from all people regardless of age, gender, ethnicity, disability, sexual orientation or cultural background. We strongly encourage applications from people who identify as Aboriginal and/or Torres Strait Islander.
For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:
Natasha Reynolds (Chief Operations Officer): 0477 705 049
OR
Julie Sills (Chief Human Resources Officer): 0457 411 235
Applications close Sunday, 3 March 2024 at 11.59pm