AddressOur people and customers are at the heart of everything we do. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Our Cabin Crew team members are the invaluable face of our airline, embodying a profound understanding of the paramount importance of the customer experience and serving as the cornerstone of our engaging frontline workforce. We believe customers are never as happy as our people!
The Head of Partnerships and Operational Programs, a 12-month fixed-term role, holds a pivotal leadership position, closely collaborating with the Executive Manager Cabin Crew and the Cabin Crew leadership team, to steer the strategic direction of the Cabin Crew portfolio. This role is instrumental in the execution of the overarching growth strategy of the Crew and Customer Experience division, which is anchored on three fundamental pillars: Customer, Commercial, and Culture.
Using a humanistic approach, you will play a leading role in engaging of our workforce, contributing with the Cabin Crew Leadership team to deliver our operational objectives, concentrating on elevating our Customer, Commercial, and Cultural foundations. You'll supervise critical initiatives for our extensive team of 6,000+ Cabin Crew to ensure seamless alignment and execution. Collaborating closely with departmental leaders and fostering robust partnerships with our union is imperative to fortify our strategy and build on our track record of successful collaboration. Your adeptness in navigating strategic relationships, particularly with unions, will be pivotal in nurturing cooperation, fostering innovation, and advocating for equitable representation of our workforce. Equipped with an intimate understanding of our Cabin Crew portfolio and strategic foresight, you'll address challenges and implement lasting solutions post-Covid, all while nurturing enduring relationships with our people and teams.
You’ll have –
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
If you’re up for achieving the impossible, register your interest and we’ll be in touch. To apply please upload your resume only, no cover letter required.
