Head - Tools & Automation, MA SL Build

Our Exciting Opportunity

We are looking for a candidate to explore new technologies within automation to meet our service delivery business requirements, drive Tools and Automaton pilots from ideation, incubation and final usage in MOAI CU Operations.

Head - Tools & Automation, MA SL Build will validate business potential and align with stakeholders regarding future rollouts, transfer proven solutions to execution team for scaling and onboard new technologies, build necessary capabilities, competences, ways of working to enable delivery of these technologies in MOAI Operations.

Head - Tools & Automation will be responsible for analyzing and developing commercially viable end-to-end technical solutions for MOAI customers. This role will drive the delivery effort to make Ericsson & customer work more efficiently through adequate delivery tools, processes, ways of working, measurements & KPIs.

This role will also support deployment programs, common structures and to identify and execute improvements within the service delivery organization to ensure that work is executed as per the project requirements.

In this role, you would:

• Define automation scope, design automation solutions, driving end-to-end technical automation solutions delivery, incubation and adoption
• Responsible for reviews with core project team members in building business case, crafting automation with Portfolio and ensure development meets the defined scopes
• Responsible for crafting the architecture to integrate customer environment with Ericsson automation solutions and Portfolio.
• Collaborate with business and process owners to understand business issues and implement / deploy scalable solutions, where applicable.
• Secure quality of completed automations.
• Support deployment of automation solutions in line with our Portfolio
• Be responsible for writing and review of technical documents and automation project related documents.
• Ensure Full potential & Adoption target fulfillment.
• Drive Internal/external Governances with CUs & other product developments interfaces within MA/BA
• Secure operational and productivity outcome and KPIs through automation
• Drive Automation Best Practices Program, promote community for sharing and reuse
• Accountable for overall PoC and MVP (or Pilots) budget, objectives, deliverables, outcomes, and key performance indicators (KPIs) as well as planning and execution of PoCs and pilots
• Responsible for collation of information and formulate situational analysis.
• Responsible for defining strategic options/solution scenarios and recommendations
• Responsible for implementation of chosen solutions
• Responsible for reporting and communication

As our ideal candidate, you will have:

• Education & Experience: Bachelor or master's degree in Telecom or Business administration
• 15+ years of experience of the Telecoms industry and 5+ in NRO business aspects and 5+ years in leading Automation Solutions
• Strong validated experience to maintain trust with all stakeholders, good understanding of Ericsson customer project management processes, and project financials.
• Strong competence on Ericsson portfolio with strong competence of NRO technology and solutions being a plus
• Specialized depth / breadth in expertise, working independently
• Broad experience in Ericsson internal processes, organization (both global and CUs)
• Customer facing, Presentation and Communication skills alongside Problem Solving & Critical Thinking
• Eye for business and Financial Understanding
• Excellent in handling MA/CU level governances
• Ability to work across organizational boundaries and dynamics
• Business insights & commercial thinking
• Highly adaptive, and thriving in a rapidly changing environment
• Strong communication, organizing, planning and negotiation skills
• Deep understanding on Ericsson core value & cultures and processes
• Excellent in coaching and mentoring alongside extensive problem solving and prioritization skills

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work and we have been officially Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Ericsson Australia Employee Benefits

• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
• Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.