Head Watchmaker

POSITION OVERVIEW

The Head Watchmaker is responsible for assisting the After Sales Service Manager in the day-to-day management of the After Sales Service department and watchmaking workshops for Breitling Oceania.

Reporting to the After Sales Service Manager, this role is a hands-on leadership role, requiring specialist skills in watchmaking.

REPORTING STRUCTURE

The Head Watchmaker reports to the After Sales Service Manager, Breitling Oceania.

MAIN DUTIES AND RESPONSIBILITIES

• Assist the After Sales Service Manager in leading a team of watchmakers to ensure they conduct repairs following the correct methods, procedures and technical criteria as outlined by Breitling.
• Work alongside the watchmakers to repair Breitling watches and achieve minimum productivity targets as measured by Breitling international guidelines.
• Responsible for developing and implementing training for all watchmakers and technical staff in conjunction with staff personal development plans and as directed by the After Sales Service Manager.
• Apply and enforce Quality Control measures to ensure all work is carried out to standard.
• Assist with providing expert diagnostic analysis for all incoming watch repairs.
• Work with the After Sales Service Manager to ensure data integrity for CRM purposes at all times, to guarantee accurate repair tracking and reporting.
• Implement Breitling’s global After Sales Service policies and guidelines to the local market and keep up to date with any ongoing changes.
• Participate in all associated activities relating to the successful operation of the workshop.
• Temporary management of the After Sales Service Department during the absence of the After Sales Service Manager.

STAKEHOLDER RELATIONS

Supporting leadership of a small workshop team – Watchmakers, Technicians, Spare Parts, Polisher and Customer Service.

Internal staff in senior management, sales, marketing and retail departments.

Wholesale clients and their staff.

End consumers.

Breitling HQ in Switzerland.

SKILLS & EXPERIENCE

Qualifications & Experience:  

CFC or WOSTEP (or similar) diploma in watchmaking.

• Minimum 3 years previous experience in a similar role/industry, preferably with management experience.

Skills required:

• Proven track record of delivering results in watchmaking.
• Application/Product experience within the watch industry.
• Skilled in understanding customers’ needs and business drivers and using this knowledge to develop departmental strategies in conjunction with After Sales Service Manager.
• Excellence in developing relationships at all levels with internal and external stakeholders.
• Communication skills – Confidence in communicating with others, conveying information, dealing with questions and presenting solutions.
• Understanding of basic business finance .

Personal attributes:

• A desire to succeed personally and drive performance in others through leadership.
• Self-starter/demonstrates initiative with the ability to work with little supervision.
• Ability to lead in challenging environments with the ability to motivate and inspire.
• Team player, with a friendly, outgoing personality and a good work ethic.
• Proficient English language - verbal and written communication.
• Intermediate to advanced knowledge computing (ERP, Word, Excel and Outlook).
• Highly organized and able to meet deadlines.
• Problem solving mindset.