Health Coach/Customer Coach

Who are we?

Bupa Telehealth design and deliver a range of telephonic and digital health programs and services for Bupa customers. Supporting Bupa’s purpose of helping people live longer, healthier, happier lives, our team of Dietitian customer coaches use their clinical expertise and intricate knowledge of the health system to deliver support and guidance to our customers through multiple channels. Our programs are designed to help our customers feel supported, informed and understood as an active participant in decisions around their health and wellbeing.

We are currently recruiting Customer Coaches with current Dietitian experience to join our growing team of health professionals.

Opportunity snapshot

The Customer Coach provides a key customer engagement experience which supports Bupa’s business and service delivery goals through the position of Health Coaching Services.

Underpinned by behavioural change methodology, the Customer Coach is responsible for delivering a telephone based, person-centred coaching program, The COACH program, focusing on Cardiac disease prevention. The primary focus is to motivate and inform a customer regarding their health and wellbeing choices in order to become a more active and engaged participant in the management of their own health.

As a Customer Coach you will support our customers with the knowledge and tools needed to take care of their health, help navigate the complexities of the health care system, and empower them to take action to achieve health goals and sustained behaviour change for improved health and wellbeing. This is an excellent opportunity for new graduates to get started in their professional careers or for experienced Dieticians looking to transition into the corporate health service space.

Responsibilities

• Assist customers in developing action plans to address opportunities for health improvement that are valuable to the customer
• Assess health status and provide person centered coaching and support to help customers self manage their condition/risk factors and achieve their health goals
• Connect customers to programs or services that are right for them via outbound and inbound channels
• Guide customers to build on their knowledge, skills and confidence to support self-management of their health goals
• Manage individual caseload of customers scheduling and managing all coaching interventions in line with program guidelines
• Achieve individual productivity and call quality measures including new customer enrolment targets, caseload management and program completion targets
• Opportunities to participate in various continuous improvement projects to enhance customer experience

What’s in it for me? 

As well as a competitive salary, a range of Bupa benefits and flexible office working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. 

About you

To be successful in this role you will require:

A degree and Clinical qualifications in Dietetics. Eligible for membership of Dietitians Association of Australia

• Open to both new graduates and experienced health professionals
• General acute and/or community health nursing experience ideal however not essential
• A friendly and confident telephone manner, with experience providing clinical care and advice over the phone (Desirable)
• Experience in Health Coaching is highly desired however not essential
• Proficient and confident in windows-based computer software and ability to work simultaneously and efficiently with telephone-based duties
• Strong communication skills with a demonstrated ability to educate and motivate individuals

What is it like to work there? 

Be at the heart of helping people live longer, healthier, happier lives. At Bupa, we employ more than 80,000 people globally who are making this a reality. One thing stands out about Bupa people -our customers are our passion; they’re at the heart of our culture of care. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.

Apply now

If you are interested in this opportunity, don’t delay your application. We will be shortlisting and interviewing as soon as we received suitable applicants