Help and Advice Consultant - Remote

Working week consists of a mix of set days working onsite (essential for team collaboration) and days WFH.

Customer facing role with current hours of Monday-Friday 8:30am-4:30pm but may be subject to change based on the needs of the business.

• Fantastic learning and development opportunities
• Flexible Work Arrangements
• Terrific company culture (check us out on Glassdoor)

About the role

DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self.

This is an exciting opportunity for a motivated, proactive individual, who is passionate about customer service. We are open to people from a variety of backgrounds, all we ask is that you are driven to learn, have excellent MS Office skills and bring a proactive positive attitude to work every day.

As a Help & Advice Consultant, you will provide excellent customer service for all our internal & external customers & consumers. You will be responsible for responding to queries emanating from consumers & customers via phone calls to the Selleys Help & Advice Line, emails, Live Chat as well as other social channels.

The role is based out of Padstow and is a brilliant platform that will nurture your career.

Responsibilities

• Receive and promptly respond to customer queries, must make a continual effort to respond to customers quickly and with accurate advice based on a thorough understanding of the query.
• Recommend products across our brands in line with the consumers enquiry
• Basic troubleshooting
• Document issues & resolutions to improve efficiency
• Provide technical support for simple technical questions
• Capture data from interactions and share insights with the broader business

Skills & Experience

• Experience in a customer service role
• Ability to be proactive and supportive
• Experience with LiveChat platforms is preferrable
• Excellent verbal and written skills, along with excellent typing skills
• Computer literacy

Why DuluxGroup?

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

Benefits

• Opportunities to work flexibly at all stages of your career
• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
• Give back to the communities in which we live and work, with our “Community Action Day” and other programs
• Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Realising your full potential starts here

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Selleys business.

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Applicants must have sufficient working rights for this role.