AddressAre you ready to take your technical expertise to the next level? Are you passionate about designing, implementing, and troubleshooting complex IT solutions? Maybe you are a master mentor who loves helping your Level 1 & 2 team members!? If so, we want to hear from you today!
Why Join Our Client:
- A fun and engaging culture where they empower their people's individuality
- Competitive salary and benefits package ($85K - $95K + Super)
- Opportunities for career growth and development
- Dynamic and collaborative work environment
- Make a real impact by contributing to cutting-edge IT solutions
- Bundaberg, QLD or Sunshine Coast, QLD office locations
- Regular paid travel to our head office in Bundaberg, QLD
What you'll be doing... As a Level 3 Engineer, you will play a crucial role in designing, implementing, and troubleshooting and analysing complex IT solutions for SMB + Gov clients. You will work closely with the team of Level 1 and Level 2 engineers, as well as project managers and account managers, to ensure the highest level of service quality and customer satisfaction. If you are energetic, honest, willing to learn and open to feedback you might be a match for us!
This role is available in either the Sunshine Coast or Bundaberg, we are looking for a staff member that is happy to come to the office to mentor and collaborate with team mates.
Required Skills:
- Expertise in various IT domains such as networking, security, cloud, storage, virtualisation, backup, and disaster recovery
- Ability to work independently and as part of a team, managing multiple tasks and priorities
- Strong communication skills, both technical and non-technical
- Knowledge of IT service management frameworks such as ITIL, and project management methodologies such as Agile and Waterfall
- Ability to demonstrate leadership, creativity, and customer focus
Key Responsibilities:
- Troubleshooting and resolving technical issues using analytical and problem-solving skills
- Communicating effectively with clients and stakeholders, both verbally and in writing
- Mentoring and coaching Level 1 and Level 2 engineers, sharing knowledge and experience
- Staying up-to-date with IT trends and innovations, and adapting to changing customer needs
- Manage and Ensure Accuracy of Knowledge Base Information
Tech Stack includes:
- Microsoft 365 including Azure Cloud
- Microsoft Active Directory & EntraID
- Networking - Ubiquity/Unify
- UCaaS & Teams Calling
- Security (SentinelOne) - required
Nice to have…
- Virtual Desktop
- CISCO (Aruba)
Qualifications/ Requirements:
- Full working rights in Australia
- Bachelor’s degree in Computer Science (desirable but not required), Information Technology, or related field experience
- 5+ years of experience in a similar role
- Relevant certifications (e.g. Microsoft, CCNP, CISSP, VMware Certified Professional, etc)
If you're ready to take your career to the next level and join a team of passionate professionals, apply now to become our clients Level 3 Engineer or if you want to have a confidential chat contact Dean (Director of Technology recruitment) at ****@rec4tech.jobs
At Rec4Tech we believe a diverse workplace is a happy workplace, and we enjoy working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require accommodations to be made for your application to be assessed we are more than happy to discuss how that can b
