Team Leader - Contact Centre

Our client is looking for an experienced Contact Centre – Team Leader to lead their Maroochydore Team. In this role you will lead, motivate, and empower a team of people to deliver effective and efficient client services. You will have a key role in developing business and system improvements and ensuring our people are skilled and capable.

Reporting to the Call Centre Manager, your responsibilities will include:

• Leading and managing the team in line with strategic direction, responding effectively to changing business priorities.
• Ensuring effective teamwork by consistently seeking others input, sharing responsibility and building others’ confidence in alignment with strategic goals, such as risk-based revenue management and client-centric service.
• Managing staff performance and development and overall high performance of the team through coaching and mentoring
• Establishing, enhancing, and managing effective relationships with internal and external stakeholders.
• Contributing to risk, strategic and operational planning process and ensure planned outputs and outcomes are achieved.

To be considered for this role, you will have:

• Experience in leading a team within a client centric and legislative/policy environment, (Contact Centre – highly desirable)
• Ability to apply your own knowledge and skills to solve problems collaboratively,
• A high level of statutory interpretation skills and interpersonal skills
• High level communication skills both verbal and written.

This role starts on the 1st of July, so do not delay…APPLY NOW!!!

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.