Helpdesk Engineer

The Company
Join a leading business in the specialised services sector, located east of Perth, 15 mins from the CBD with on-site parking available. My client is seeking a dedicated Helpdesk Support Engineer to become an integral part of their already high performing IT team. You’ll also get the opportunity to travel to various sites including main offices in Melbourne and Sydney offices, and regional offices in Karratha, Brisbane and Darwin.
The Role
As a Helpdesk Support Engineer, you will play a crucial role in providing technical assistance and support to their internal team members, some office based and a lot on the road or on site. Your responsibilities will include:

• Providing L1/L2 support to end-users, troubleshooting hardware and software issues,
• Managing and resolving help desk tickets in a timely manner,
• Assisting in the installation, configuration, and maintenance of IT systems and applications,
• Collaborating with other IT team members to escalate and resolve complex issues,
• Documenting processes, procedures, and resolutions for knowledge sharing.

Skills and Experience

• To excel in this role, you should possess:
• Proven experience in a helpdesk or technical support role,
• Strong knowledge of Microsoft Windows and Office suite,
• Basic understanding of networking concepts,
• Excellent problem-solving and communication skills,
• Ability to work independently and in a team-oriented environment.

What’s on Offer

• Dynamic and supportive work environment with a collaborative team spirit,
• Opportunities for professional development and growth,
• Opportunities to support project work with senior engineers from time to time,
• Company benefits and flexible working arrangements.

How to apply?
If you are interested please click the link below or send an updated resume to jdixon@sharpandcarter.com.au