Helpdesk Support Technician

The Company

A global manufacturing organisation with an established reputation are expanding their IT team. An opportunity within their IT Support Desk team has become available and they are looking for a Helpdesk Support Technician or IT Support profile to provide exceptional technical support via phone, face to face and via email, to internal employees.

The Role

Reporting to the IT Manager, the Helpdesk Support Technician is responsible for providing IT support to various business units and stakeholders in a collaborative, team-based environment.

Key responsibilities include:

• Act as the main point of contact for IT queries via phone or email, handling or escalating client inquiries as needed.
• Effectively oversee user onboarding and offboarding, covering hardware, software, and access setup and removal.
• Assist with common IT issues, leading users through step-by-step solutions and escalating complex issues to higher-level support when required.
• Maintain meticulous records of all interactions, problems, and resolutions within the dedicated IT system.
• Stay updated with new technologies, software updates, and best practices, maximising training opportunities provided by the organisation.

Your Profile

You will have 2+ year' experience in an IT Support role within a professional environment preferred. Experience supporting the following is critical:

• Hardware and software: Microsoft Office 365 and Windows operating systems
• Troubleshooting skills with the ability to investigate and diagnose issues.
• Logging and correct handling of all relevant incident requests.
• Documenting and maintaining up-to-date records of issues and resolutions.

Experience with AzureAD, Azure Cloud suite, or Pronto would be an advantage.

Apply Today

Please send your resume by clicking on the Apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0012947627-LM

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