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SalaryCompany: Mercer
Description:
Brighter futures start here
As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. You’ll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.
2 weeks paid training commencing 17th October
Permanent, full-time role (37.5 hours per week)
Rotating roster – Monday to Friday between 7am-8pm. NO WEEKENDS
Hybrid working model – 1-2 days per week in the office & convenient Dockland’s location
Launch your Superannuation Career – Launch your career in a growing industry
minimum $62,426 Package plus RG146 qualification in Superannuation
What is in it for you?
Two weeks’ comprehensive training: Bring your passion for providing exceptional customer service to a diverse, quality focused organisation and we will train you in the rest
Learn and grow with us: We cover the cost of obtaining your RG146 qualification, continuing professional development (CPD) as well as dedicated learning days and internal courses.
Be healthy: Annual health and wellbeing allowance of $200 and complimentary access to AIA Vitality.
Take a break: Buy ‘Lifestyle Leave’ for longer holidays and extra ‘thank you’ days are on us!
Bring your whole self to work: inclusive environment with exposure to our ‘business resource groups’ and supporting you with gender affirmation leave. In fact, 84% of our colleagues say they feel they can be themselves working in the helpline.
What you’ll bring:
Customer focused mindset
Strong conversational skills, including active listening, empathy, respect, and humour
Problem solving skills
The ability to work both autonomously and as part of a team
Excellent written and professional verbal communication skills
Self-motivated and an aptitude to learn and develop - we will provide the tools and support to set you up for success
What will make you stand out:
Experience in superannuation, financial services and/or a fast-paced contact centre will be highly regarded
Experience working in a call centre environment is an advantage although we have the resources and training to support entry level candidates from other industry sectors (e.g. retail, hospitality)
About us:
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 81,000 colleagues and annual revenue of $19 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.
Please note: All offers of employment are contingent upon clear results of a thorough background check. All final applicants for this position will be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
