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SalaryWho are we looking for?
We are seeking multiple HiQ Advisers (casual) to join HiQ, Student Services and Wellbeing, Administrative Division.
The HiQ Adviser role is a key position in the HiQ service model that supports enquiries from QUT students, staff, prospective students, and members of the public. You will be responsible for the delivery of a high-quality face to face, phone, email, and chat services. The HiQ Adviser role works within a tiered- service model and as an escalation point from Peer Concierge. You will provide support with specialised knowledge across QUT services and operations, focusing on student administration, technology, and library. You will assist clients with interpretations of QUT policies and procedures and engage with specialist service providers across other areas of the University. These roles will have a particular focus on information technology support.
About us
QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT.
What you need to succeed
- Education, training and/or relevant experience equivalent to completion of a degree or completion of an associate diploma with at least (2) two years’ subsequent relevant work experience.
- Demonstrated ability to effectively interpret policies, procedures, and information to support the client experience.
- Demonstrated client service skills in a high volume, fast paced environment including the ability to effectively escalate, prioritise and redirect enquiries, as necessary.
- Demonstrated high level verbal and written communication and interpersonal skills with the ability to engage with a diverse range of clients and enquiries.
- High level of digital literacy including the ability to navigate multiple complex information systems.
- Demonstrated ability to work collaboratively and contribute to a positive, and inclusive culture.
Remuneration and Benefits
The classification for this position is Higher Education Worker Level 5 (HEW5) which has a casual hourly rate range of $50.79 to $57.29 per hour (inclusive of hourly rate plus casual loading of 25%).
QUT will also pay employer superannuation contributions at the current Superannuation Guarantee (SG) rate.
Additional Information
The position is open to applicants who have unrestricted work rights in Australia for the duration of the casual appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.
These appointments will be offered on a casual basis.
Applications close 24 March 2024 at 11:30pm.
Find out more and apply by clicking 'Apply' or the link below.
View the job details at: Queensland University of Technology - HiQ Adviser (Casual - multiple positions available)
