Branch Supervisor

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.About the roleWesTrac is seeking an experienced and team orientated Branch Supervisor to join our team based in Cobar.Reporting to the Branch Manager, the Branch Supervisor is accountable for the ownership of the customer experience provided by the branch to ensure effective management of all matters between the customer and the branch. This includes the safety and management of the branch team members, customer service and support provisions, branch performance, invoice management and ensuring quality assurance and continuous improvement requirements are adhered.This is a permenant full-time role, working Monday - Friday, 10-hour days.Key Responsibilities

• Represent WesTrac as the single point of contact for our customers
• Establish and maintain an effective customer relationship that promotes WesTrac as the service provider of choice
• Communicate departmental objectives and Key Performance Indicators (KPIs) to team members to ensure they are aware of and understand expectations and their contribution to achieve the objectives
• Perform appropriate risk assessment and ensure all accidents/near miss incidents/hazards are submitted as per WesTrac policy
• Provide leadership to team members, ensuring appropriate development opportunities are identified and provided as deemed appropriate
• Review team member performance through regular meetings, formal performance reviews and coaching including acknowledging performance appropriately with constructive feedback and identification of areas for improvement
• Act as an internal point of escalation for all branch concerns and resolve workshop issues as they are raised within approval levels
• Utilise and embed the Caterpillar Production System (CPS) methodology into the branch and utilise KPI boards to unify the team and provide improvement opportunities
• Proactively identify processes within the store/wider department that would benefit from improvements and recommend the appropriate action

Skills & Experience

• Demonstrated leadership skills with the ability to coach and lead a cohesive team
• Analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer dispute
• A demonstrated commitment to safety and the environment
• Excellent communication skills, both written and verbal
• Intermediate computer skills and SAP experience (desirable)
• Ability to build and maintain successful working relationships with internal and external stakeholders
• Excellent organisational skills, with the ability to manage conflicting priorities and deadlines

Why Join WesTrac?As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive remuneration
• Job security and serious potential for advancement
• Up to $12k in relocation assistance for eligible candidates
• Refer a friend program - work alongside your mates and receive up to $3000 for each successful referral
• Annual Remuneration and performance review
• Fitness Passport for the whole family
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Online Learning Library to support your continued development
• Salary Packaging + Novated leases
• Ability to purchase additional annual leave
• Discounted CAT Hand Tools
• On-boarding and welcome day at our head office in Newcastle

Apply NowIf you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.For further information regarding this role, please contact the recruitment team on 1300 797 028 and reference Job No 2254.At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.