Home Care Service Advisor

Why join us?We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with a competitive rate of pay with shift allowances, not-for-profit salary packaging benefits, a mobile phone, paid kilometres, a uniform and the support of a wonderful leadership team and colleagues. The Role:Due to growth we are looking for a Home Care Service Advisor reporting to the Home Care Regional Manager to support the coordination and management of care to our clients who are on Home Care Packages in Parkes and surrounding areas.Full-Time role based at Parkes, Home Care Office - Monday-Friday with no weekends or on call. As a Home Care Service Advisor you will:Complete holistic assessmentsDevelop appropriate care plansManage client’s care needs within Home Care Package fundingManage referrals to other services when requiredManage and provide service delivery to a portfolio of Home Care clients and their families.Quality Aged Care Standards and any related reportingCase ManagementManaging Clients HCP Budgets What’s in it for you?Competitive salary packageNFP salary sacrificing benefits + meal & entertainment allowance up to $15,900Annual leave loadingDiscounted private health insuranceAccess to our Employees Assistance ProgramAn extra day’s annual leave paid at ChristmasThe use of a company car to travel to clients - Car will remain at the Parkes office.Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurantsHeart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed. To be successful in this role:Enrolled Nurse or Registered Nurse advantageousAvailable to travel within the Western/ Central and West Region: Parkes, Forbes, Orange, Bathurst and LithgowDemonstrated knowledge and application of care in Home Support Programs and Aged Care funding modellingExcellent communication and interpersonal skillsHigh level of organisational and time management skillsIntermediate-Advance Microsoft Office skillsExperience in Home care, with a qualification in Community Services, Aged Care, Community or Case Management (highly desirable)Driver's license and car with comprehensive insurance (required)Evidence of COVID-19 vaccinationsProven experience using a client database or online client management toolTake ownership and manage your own schedule each week Reporting into the Regional Manager providing updates About Southern Cross Care (NSW & ACT)We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.We have a passion for providing the best care with clinical excellence. We offer person-centred Care Services to meet individual needs and preferences in residential aged care as well as in-Home Care. At SCC, people are at the heart of everything we do. We support our employees to excel!