Home Lending Specialist

Customer Contact’s key purpose is providing customer service to Bendigo & Adelaide Bank customers and broker partners through non-face to face methods such as messaging, phone, and email across a range of brands and customer journeys. We aim to assist customers in their channel of choice, to educate them on digital and self-serve channels and we provide a problem-solving escalation point when digital fails. When customers have a banking need Customer Contact is here to help. From pre-sales, sales fulfillment, product activation, service and administration, customer feedback, arrears resolutions we help across all stages of a customer journey.

Do more, dream more, become more. Welcome to Bendigo. 

About the role

Based at our Adelaide head office location, this 12 month fixed term, full time,Home Lending Specialist Role reports to the Team Leader with key responsibilities relating to supporting business growth through workflow efficiencies, quality assurance, 1st time capability, document & loan file management; whilst focussing on helping customers achieve their goals by providing relevant financial solutions.

As the Lending Consultant, you will establish and maintain quality relationships with both internal and external partners and will work with key stakeholders to implement and deliver holistic solutions for customers, and drive growth whilst striving to further develop their lending skillset & acting within the Bank’s risk appetite.

About you

To be successful in this role you will have:

• Sound understanding of consumer lending and insurance products and services
• Strong relationship building skills
• Strong customer service skills
• Strong Written and verbal communication skills
• Ability to proactively undertake needs-based conversations presenting relevant solutions and asking for the business
• Ability to multitask, while working in a high pressure environment Ability to use and operate multiple systems concurrently
• Ability to work independently and as part of a team
• Sound business acumen
• Applying sound judgement
• Strong problem solving skills
• Ability to read and understand credit policy

How to apply 

If you are interested in this opportunity, please apply online with your CV and cover letter.

Position Description:

For a confidential discussion about what this opportunity can mean for you, please contact Crystal McNabb on **************@bendigoadelaide.com.au

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.