Technical Specialist

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
The role of the Technical Specialist, T2 Networks is to take operational ownership of the service that are being offered to Optus Enterprise and Business customers in the form of Managed Network and Data Centre Services. This position reports to the Technical Operations Manager of Networks, but will be available to assist other Teams within the Optus Enterprise and Business Technical Assistance Centre when required to do so.
The position is based within the Networks and Security team which is positioned within the EB Delivery division of Optus Enterprise & Business, Operations and Governance.
The EB Delivery division provides support and delivery of ICT services to a wide range of external clients in the Australian market who may have infrastructure located in overseas data centres and/or branch offices. Services range from fully managed ICT infrastructure service offerings to support for vendor and third-party maintenance agreements.
Ready to reimagine your career at Optus?
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-Provide resolution management, problem management, change management and implementation work.
-Troubleshooting to resolving complex faults, identifying, and remediating the root cause of incidents via problem management methodology.
-Scoping and implementing complex changes within managed Network environments.
-Configuration of networks solutions by a range of strategic vendors such as Cisco, Juniper, Aruba, Fortinet and F5, and the ongoing management of Tier 1 infrastructure.
-Operate within an environment based on industry best practices for Service Management with ITIL being the framework to achieve this. The team also operates under structured managed service contracts and contractual Service Level Agreements.
It starts with you!
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-Data Centre, wireless, enterprise networks experience are key to being successful in this role.
-Experience working in a service provider capacity, with strong focus on managed network services or in a client environment, managing internal network infrastructure, and external network vendors/stakeholders.
-Excellent skills in support & configuration of Cisco Data Centre routers and switches, including Nexus
-Support and configuration of Dynamic routing protocols – BGP & OSPF, Juniper routers and switches, Cisco Wireless solutions, Aruba Wireless solutions & Multiple SD-WAN solutions, or which Fortinet is one of them..
-Experience supporting WAN technologies such as Ethernet, Wireless (3G/4G/5G)
-Certification in major network vendors such as Cisco, Juniper, Fortinet and F5 would be looked upon favourably.
The good stuff …
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-Competitive salary and performance incentives
-Discounts to Optus products and services, and to over 400 retailers Australia-wide
-Training, mentoring and development opportunities (ask us about OptusU!)
-Up to five days of Volunteer Leave per year
-A “connected” day for you to use to connect to something you are passionate about
-Hybrid ways of working.
-Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, Apply
AccessibleRecruitmentoptus.au along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, optus.au/about/inclusion-diversity.