AddressThe Position
The primary scope of this role is the responsibility for the overall management of two Hospitality Stores located in Northbridge and West Perth ensuring high standard of operating efficiencies, customer service and maximum sales according to the set key targets in line with Company policy and guidelines.
Your key accountabilities will include:
- Efficient and professional management of the Hospitality Stores
- Leadership and management of the retail teams
- Stock management – bar coding, "mins & maxs" in line with fill rate, accuracy and expediency of stock transfers between the warehouse and the stores
- Merchandising and presentation of products to promote sales
- Providing customers with a high standard of service and reliability
- Managing and resolving customer queries and complaints
- Achieve Sales / GP and manage P&L and Budgets
- Adhere to Company Policies, procedures and standards
- Ensure the efficient preparation and coordination of stock takes and cycle counts
- Develop strong relationships with the Reward Hospitality Sales team, account customer base and build general retail trade
- Adherence to commercial procedures and Company policies – Code of Conduct Core Values, Workplace Health and Safety, Performance Management, Recruitment; Supervision of key administration matters, including daily reconciliation's, banking etc
- Responsible for the Hospitality Store health, safety, security and maintenance of Company assets
- Liaise with the tenancy's Property Agent when necessary
Essential Requirements:
- Demonstrated experience managing a busy retail store and achieving Sales /GP targets
- Experience managing a high performing retail team
- Experience gained in the hospitality or catering industry
- Strong Leadership skills (leads by example)
- Merchandising and sales skills and knowledge
- Strong interpersonal and communication skills and the ability to deal with people at all levels
- Must be highly motivated and have a strong work ethic
- Customer Service orientated and able to build strong customer relationships
- Excellent time management skills, able to work well under pressure and meet tight deadlines
- Ability to manage a budget
- Intermediate or better competency of Microsoft Excel, Word, Outlook
- Must be competent with Eftpos, cash handling, credits, quoting and other retail business processes
- Experience using Pronto POS software would be an advantage
QUALIFICATIONS:
- Tertiary Qualifications in retail / merchandising / business or other relevant discipline would be an advantage
The Benefits to working for Reward Hospitality include:
- A friendly team environment.
- Good Work/Life Balance.
- Stable employment.
- Staff discounts on our products.
About Reward Hospitality
Reward Hospitality is Australia's largest distributor of non-food consumables to a range of industries such as hospitality, catering, health & aged care and education. We supply a wide range of products including tabletop, commercial catering equipment, janitorial and washroom supplies, disposables and packaging solutions from around the globe. With 11 distribution centres and 26 sites nationwide, Reward Hospitality offers the full solution to its customers with an unmatched national presence.
Reward Hospitality, the consolidation of Reward Distribution and The Hospitality Store, is proudly owned by the E.CF Group - the European leader in hospitality, catering and general food service supply with key markets in Europe, the Middle East and North Africa. Paired with market leaders in Europe, Reward offers customers access to products and trends from around the globe.
Why work for Reward Hospitality?
We are a forward thinking established business with strong values and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.
If you are passionate and motivated about pursuing a career in Hospitality Retail Management, please "Apply", submitting your resume and cover letter.
