AddressWe are seeking an experienced full time （40 hours per week) Hostel Manager to run our hostel in Surfers Paradise.
Our hostel offers 48 comfortable and relaxed accommodation comprising shared dormitories and private rooms.Small but warm!
We would love someone to help our hostel and really treat it like their own home.
You will be highly personable and great at building relationships with people, have a strong sense of initiative, think on your feet, and willing to do whatever it takes to succeed.
Your responsibilities include:
- Overseeing all functions of the hostel including hostel management, reception, event management, maintenance, and housekeeping
- Responsibility for the hostel and its residents
- must have can do attitude and also strict follow our rule management
- Recruiting volunteer staff, including training and daily supervision of the team
- Coordinating hostel rosters, staff shifts and leave arrangements to ensure optimal staffing for daily hostel operations
- Creating systems and processes; preparing policies and procedures; and ensuring theses processes are executed correctly, and make sure staff been fully trained to fully complete their job task.
- Budget management and inventory control of daily hostel operations
As the successful candidate, you will have:
- Must work this role at least 6 months.
- Minimum 2 years of experience in a similar role in Hostel not Hotel！
- An understanding of bookkeeping and Hospitality Management System
- Exceptional customer service, communication and interpersonal skills including negotiation, problem-solving, handling customer complaints and queries, and ability to quickly create rapport with guests and vendors
- Excellent organizational ability and a keen eye for detail
- A positive mindset and ‘can-do’ attitude
- Staffing and rostering
What we offer:
-A base salary package + bonus end of month depends on performance.(Depend on daily staff work and guest reviews and management)
- Varied work duties in a dynamic, social and fun environment
- Be part of a fantastic team
-Provide staff bed if necessary
Start 13th March 2024
