Hostel Manager

Banana Backpackers, an exciting and recently renovated hostel nestled in the heart of vibrant Brisbane!

We are currently seeking an enthusiastic and experienced Hostel Manager with a passion for providing exceptional customer service to oversee our daily operations to start on the 26th March 2024.

As our Hostel Manager, you will be responsible for managing all aspects of the hostel's day-to-day operations, ensuring that our guests have an unforgettable experience while staying with us. You'll be the go-to person for any guest queries and question, and will work closely with our friendly team to ensure the smooth running of our facilities.

At Banana Backpackers, we believe that having fun and providing great service go hand in hand. We're looking for someone who not only has a great vibe and energy, but also possesses excellent communication and leadership skills to inspire and motivate our team. You'll be up-to-date with all the latest exciting things to do in the hostel and the surrounding area, ensuring that our guests have the best possible experience during their stay.

What’s in it for you?

• Work a 4 day week with 4 days off rotating roster ( yes you get some 4 day weekends off!!) with a highly competitive salary 
• Hours of work 9am till 8.30pm for your 4 days on.
• Onsite parking. 
• CBD location short walk from Roma St Station
• Work in a newly renovated and fitted out hostel
• Chat to new people daily from all over the world
• Work with a great team with exceptional customer service focus!

Responsibilities:

• Ensure high-quality customer service is provided to guests
• Manage reservations and check-ins, payments and check outs
• Handle customer queries and questions 
• Build and maintain positive relationships with guests, staff, and vendors
• Maintain cleanliness and safety standards
• Deal with any issues that arise
• Light cleaning at times

Requirements:

• Prior experience in Hotel/ hostel management preferred
• Good understanding of Cloudbeds property management systems is favorable
• Excellent communication skills
• Excellent customer service and problem-solving skills
• Proficient in computer applications and software
• Attention to detail and organizational skills
• Strong ability to multi task
• Ability to work a 4 on 4 off roster, including weekends and holidays

If you're passionate about the hostel industry and love working with people from all over the world, we want to hear from you! Join our team at Banana Backpackers and help us create a memorable experience for our guests. We encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.