AddressAcross its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies.
AHL also supports the Australian Government's efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce.
AHL is seeking an experienced accommodation manager with a strong focus on customer service. The Hostel Manager will work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay. Your role is to ensure hostel occupancy is high and service to residents is exceptional. You will be a hands-on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming. You will be a perfectionist, ensuring all hostel operations are meeting standards in line with guidelines and policies and continually developing your team to improve our service offering.
The key duties of the position include
Under the direction of the Operations Management Team, manage the day-to-day operations of the hostel in accordance with AHL policy, procedure, the Australian Public Service (APS) Code of Conduct and relevant APS legislation.
- Be accountable for hostel operations and make independent decisions based on AHL policies and guidelines.
- Support AHL's vision to improve the quality of life and economic opportunities for First Nations People by providing safe, culturally appropriate and affordable accommodation. Communicate and promote AHL's vision to the hostel team and communicate how each role contributes to AHL's vision.
- Review and improve occupancy strategies quarterly and ensure implementation of the strategies lead to high occupancy.
- Address customer concerns promptly in accordance with AHL Customer Feedback Guidelines.
- Deliver services in accordance with AHL's Operations Handbook.
- Ensure budgets are met and expenditure is in line with AHL policies.
- Coordinate staff rosters and leave arrangements with support from the Operations Team.
- Provide management, support and leadership to all hostel staff.
- Ensure all staff annual performance agreements are completed on time including agreeing on clear performance standards, providing regular feedback to staff and providing development and training where needed.
- Create productive working relationships with stakeholders, suppliers and staff.
- Uphold AHL's commitment to safety of its staff and residents.
- Report of all property maintenance requirements.
Successful candidates will demonstrate:
- Understanding of Aboriginal and Torres Strait Islander cultures and issues affecting First Nations peoples.
- Proven ability to manage a high performing teams including supporting individual development of team members and supporting effective performance.
- Experience in providing accommodation and meal services and an understanding of the policies and procedures needed to support effective delivery of these services.
- Ability to prepare reports and escalate issues including in regard to WHS, Child Protection, facilities management and resident behaviour.
- Ability to effectively manage budgets including the ability to drive tariff income and manage cost effective food services and facility management practices.
- Excellent stakeholder engagement skills that will support services for First Nations people.
