Hotel Guest Service Agent

The Hotel Grand Chancellor Adelaide is currently looking for a full-time Guest Service Agent. We are looking for individuals who are passionate about providing an exceptional high-quality level of service to our guests.

If you have demonstrated knowledge and experience in hotel operations or looking to utilise your exceptional customer service skills and can pick up new software and procedures with ease, then we want to hear from you.

If you are someone who:

• Has demonstrated knowledge and experience in hotel operations,
• Enjoys meeting new people and likes to ensure they have a positive experience,
• Provides exceptional Guest Service that leaves them wanting to come back again and again,
• Has outstanding communication and organisational skills,
• Has a high level of accuracy and attention to detail,
• Has a positive can-do attitude and is a team player,
• Has exceptional personal presentation and a friendly and professional attitude,
• Is looking for an opportunity to start or progress your hotel management career, then look no further…

Reporting to the Front Office and Duty Managers, the Guest Service Agent will support the efficient running of front office operations. Providing a warm, welcoming, professional and efficient check-in and check-out procedure ensuring a high level of guest satisfaction. 

Key responsibilities for the role include but not limited to:

• Provide efficient service for guest registrations and departures.
• Settle guest accounts, ensuring cashiering is accurate.
• Adhering to all credit and accounting procedures.
• Manage guest requests and grievances in a professional and timely manner.
• Store and retrieve guest luggage as required or requested in accordance with established procedures.
• Ensure across daily hotel functions, groups, conventions and tours.
• Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of Hotel Guests.
• Attend to all incoming calls in a professional and polite manner.
• Provide tourist information to guests and make reservations for sightseeing tours, restaurants, the cinema and live entertainment.

This position is offered on a permanent full-time basis, providing you with job security.

You must be flexible and able to work a 7-day rotating roster incorporating days, nights, weekends and public holidays and have full Australian working rights.

Please forward your resume and cover letter telling us all about you, your relevant experiences and why you want to be part of our hotel.

Please note, only candidates that best meet the above criteria will be short listed and contacted. Best of luck, from the Hotel Grand Chancellor family.