AddressAre you a seasoned customer service professional looking for a new opportunity in the Hospitality Industry?
The Prince of Wales Hotel in Battery Point, Hobart is seeking a dynamic, self-starter who will be the driving force behind the operations of our establishment.
You will oversee all aspects of customer satisfaction, employee management and financial performance.
This is a fantastic opportunity to take on a leadership role within a reputable establishment and make a real impact on the customer experience.
You either have experience in the hospitality industry in a leadership role or you have extensive experience in a management role in service delivery.
Position Summary
The Hotel Manager is responsible for overseeing and managing all aspects of hotel operations, including customer service, staff management, budgeting, marketing and sales. In this hands on role the Hotel Manager works to ensure that the hotel is running smoothly, profitably and efficiently, maintaining high standards of service and guest satisfaction. This includes managing any complaints as they arise, addressing them promptly and effectively. Importantly the Hotel Manager’s job is to focus on repeat business ensuring that every customer feels valued, has a great experience and feels welcome at the Prince of Wales.
About you:
- Strong leadership abilities: must be able to effectively lead and motivate staff members to provide excellent customer service and achieve business goals
- Excellent communication skills: must be able to communicate with staff, guests, and other stakeholders to ensure smooth operation of the hotel
- Problem solving skills: must be able to quickly and decisively address any issues or challenges that arise in the hotel, from guest complaints to maintenance issues
- Financial management skills: must have a solid understanding of budgeting, revenue management, and financial reporting to ensure the financial success of the hotel
About Us:
The Prince of Wales Hotel is nestled in the heart of Hobart’s Battery Point in Hobart. A five-minute walk to Salamanca Place this historic hotel offers meals, accommodation and a great atmosphere.
If you are a forward-thinking, results driven individual with a proven track record in management, we want to hear from you.
With its pristine landscapes, vibrant culture, and unique lifestyle, Tasmania is an enticing destination for those seeking a change. Whether you’re drawn to the rugged wilderness, the arts scene, or the relaxed pace of life, Tasmania has much to offer. Interested in more information about living in Tasmania www.discovertasmania.com.au
To apply, please submit your cover letter and resume outlining relevant experience and why you believe you would be the perfect fit for this role.
A competitive salary will be on offer to the successful applicant.
For a confidential discussion about this position please contact
Carlene Lawson on 0400 488 ***.
Applications close on Tuesday, 9 July 2024.
