Hotel Part Time Night All Rounder

Mantra on Hay in Perth operates as a franchise under AccorHotels, with positions employed directly by Panache Hotel Group (PHG). Conveniently located, the hotel serves as an ideal hub for experiencing Perth's vibrant nightlife, bustling markets, inner city parks, outdoor dining, and thriving arts scene.

Our accommodations cater to various needs, ranging from affordable, spacious hotel rooms to fully equipped 3-bedroom apartments. The hotel boasts amenities such as a heated indoor rooftop pool and a gym.

At Mantra on Hay, we provide the comfort of self-contained accommodation with the convenience of a four-star hotel. Whether for a short or long stay, everything you need is readily available.

We are currently seeking a Part Time Night Allrounder to play a vital role in delivering exceptional service to our guests, with a weekend schedule.

The Night Auditor will serve as the welcoming face of our hotel, with key responsibilities including:

• Warmly and professionally greeting guests.
• Managing check-ins, check-outs, reservations, and online/phone bookings.
• Timely resolution of guest queries and concerns.
• Providing information about rooms, rates, and amenities.
• Collaborating with internal teams for guest satisfaction.
• Processing payments and maintaining a balanced cash drawer.
• Keeping the front desk area clean, organized, and well-stocked.
• Executing daily operational tasks assigned by the hotel manager.
• Coordinating with housekeeping and maintenance to ensure room functionality and fulfill guest requests.
• Maintaining accurate guest records in the hotel database.
• Handling mail and packages for the hotel and guests.
• Assisting guests with local information, reservations, or transportation needs.
• Providing thorough handovers to the next shift, highlighting ongoing issues, special requests, or essential tasks.
• Keeping the hotel secure after hours and follow hotel security protocols and report any overnight guest incidents

Job Requirements:

• Legal Right to Work in Australia
• Valid VIVO for Foreign Candidates
• Fluency in English
• A minimum of 2 years of experience working in the hotel industry is highly desirable.
• Ability to travel to the workplace is a prerequisite for the role