Hotel Service Manager

Global Hospitality Solutions, established two decades ago in Sydney, stands as a comprehensive solution provider for hospitality businesses across Australia and beyond. Our services extend to various sectors including hotels, serviced apartments, commercial buildings, warehouses, shopping centers, residential buildings, and educational institutions. Over the years, we have earned the trust of more than 70 hotels nationwide, including esteemed local and international brands such as Accor, InterContinental Hotels Group, Knight Frank, Meriton Suites, Woolworths, and Toga Group.
RESPONSIBILITIES:
Operational Management: Oversee the day-to-day operations of Hotel Services ensuring seamless delivery of high-quality services to guests. Coordinate with various departments to maintain efficiency and excellence in service standards.
Staff Supervision: Lead and manage a team of hospitality professionals, including hiring, training, scheduling, and performance evaluation. Foster a positive work environment that encourages teamwork and personal growth.
Customer Satisfaction: Prioritize guest satisfaction by promptly addressing any concerns or complaints and implementing effective solutions. Maintain a welcoming and hospitable atmosphere throughout the hotel.
Financial Management: Monitor and manage budgets, expenses, and revenue streams related to Hotel Services. Identify opportunities for cost-saving measures without compromising on service quality.
Quality Assurance: Ensure compliance with industry standards, regulations, and company policies. Uphold ISO accreditation and ethical audit requirements pertaining to labor standards, health & safety, environmental sustainability, and business practices.
Strategic Planning: Collaborate with senior management to develop and implement strategic plans and initiatives aimed at enhancing the overall performance and profitability of Hotel Services.
REQUIREMENTS:
Australian Citizens and Permanent Residents encouraged to apply
Minimum AQF Certificate III in Hospitality Management, Business Administration, or a related field.
Minimum 3 years' proven experience in Hotel Services management or a similar role.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent communication and interpersonal abilities, with a focus on customer service.
Proficiency in budget management, financial analysis, and reporting.
Familiarity with quality management systems and regulatory requirements in the hospitality industry.
Flexibility to work evenings, weekends, and holidays as required in a dynamic hospitality environment.