Hotel Telephone Communicator Supervisor

Additional Information Full Time
Job Number 24072431
Job Category Rooms & Guest Services Operations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementAre you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves.About the Hotel - W MelbourneW Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.About the Venue - Whatever/WheneverFriendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.Why Join W Melbourne?

• Benefit from a competitive salary, exclusive 35% off food and beverage at W Melbourne, and Marriott International's global room night discounts for you and your loved ones.
• Advance your career internally with Marriott International, with a wide array of opportunities featured on our dedicated recruitment platform, Marriott careers.
• Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, Award-Winning Bar Design and Certified Great Place to Work.
• Engage with Marriott's TakeCare initiatives, actively participating in meaningful community service because we believe in action, not just words.
• Earn a paid day off on your birthday because we believe in celebrating our rockstars – YOU!
• Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
• Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

About You

• Experience in a dynamic setting is highly valued.
• A proactive and upbeat demeanor that inspires excellence.
• Keen to take on new challenges and grow within your career.
• Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.

About the Role

• Oversee the operation of telephone switchboard station
• Run/review daily reports (arrivals, departures, contingency lists, shift logs, work orders)
• Process all room/call/phone/internet related guest requests
• Receive, record, and relay messages
• Update and distribute property telephone directories to talents
• Supply guests with directions and information regarding property telephone directories to talents
• Supply guests with directions and information regarding property and local areas of interest
• Dispatch Welcome Ambassador, Wheels, Style as needed
• Notify Welcome Duty Manager of any guest reports of theft
• Assist management in scheduling, evaluating, and motivating talents; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.