AddressHOUSEKEEPKING ASSISTANT MANAGER - Hamilton Island Holiday Homes
- Previous Supervisory experience with a 4 or 5 star hotel environment essential
- Subsidised accommodation, staff discounts and benefits inc. $15 pw gym membership
- Live within one of Australia's most sought after holiday destinations!
Hamilton Island is offering a unique opportunity for an experienced Housekeeping Assistant Manager to deliver the highest possible service standards for its properties. Hamilton Island Holiday Homes (HIHH) maintains 160 holiday let properties ranging from 2 bedroom apartments to luxury homes.
Your Benefits
- Subsidised, furnished staff accommodation apartment
- Discounts on restaurants and activities inc. $15 p.w. gym membership
- Fantastic work culture and supportive community
Your Role
To assist the Executive Housekeeper in ensuring high standards of organisation and presentation of properties, outdoor areas, public and service areas. Provide direction to all housekeeping employees to ensure standards are maintained and to liaise with all HIHH departments to ensure properties are cleaned and maintained to a high standard
You will also:
- Manage all operations of the Housekeeping department
- On occasion deputise for the Executive Housekeeper and perform their duties as per requirements
- Assist with the recruitment, training and performance evaluations of employees in accordance with company policies, standards of excellence and values
- Monitor employee performance and conduct performance appraisals to initiate appropriate training and development
- Maintain cost control, ordering and receiving systems for cleaning, linen and supplies inventory
- Oversee daily inspections of properties to ensure procedures are followed and quality outcomes achieved
- Liaise with housekeeping coordinator in regard to readiness of rooms with particular attention to guest’s special requirements and VIP rooms
- Attend to major operational problems and needs promptly including customer complaints, enquiries and requests. Practice positive problem solving in all aspects of customer service
- Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers and HIE departments
- Ensure rosters are checked and amended if needed daily to efficient use of manpower
- Report and coordinate any damage or repairs needed to housekeeping coordinator, and ensure that vehicles are clean and maintained
About You
You will have excellent personal presentation, superior communication and interpersonal skills.
You love what you do and do it well. You understand that great service requires team work and you have a strong ability and demonstrated experience managing, leading and motivating a team.
You will have:
- Previous Supervisory experience with a 4 or 5 star hotel environment (Essential)
- Demonstrated knowledge of housekeeping requirements and procedures (Essential)
- Current open / unrestricted driver’s license (Essential)
- Certificate III or IV in Hospitality Operations, or equivalent (Desirable)
About Us
Part of the Whitsundays and in the heart of the Great Barrier Reef, Queensland, Hamilton Island is one of Australia’s most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options including award winning luxury qualia resort, over 20 different restaurants and dining options, a championship golf course, marina and yacht club.
Are you ready to take your career to the next level?
Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers
Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.
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Follow us on Linkedin: www.linkedin.com/company/hamilton-island
