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Form of workAbout Capella Hotels and Resorts.
Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney becomes the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
Position Summary
The Housekeeping Coordinator acts as the main point of contact in the housekeeping operation. The individual assigns rooms to Housekeeping Attendants, dispatches them on requests and supports the Front Office in ensuring timely room readiness. The coordinator also supports the higher management with the administrative tasks of the department.
Key Responsibilities
- Assists the Executive Housekeeper in the smooth and efficient running of the housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are Strictly adhered to.
- To answer incoming and internal calls promptly and politely and assist with any related enquiries.
- To log, pack and prepare to store all Lost and Found items accurately daily and handle guest enquiries for Lost and Found items as requested.
- To monitor all priority arrivals rooms, early arrivals rooms, special requests, Queue rooms, VIPs and Groups.
- Coordinate work-order requests from attendants, other departments and guests to the Shift Engineers. Ensures proper follow-up on work-order requests is completed promptly.
- Assists in identifying training needs standard testing and provide guidance to improve team members’ performance and onboarding new team members.
- Establish and maintain an efficient and accurate storage system of all inventory supplies to ensure adequate resources, meeting operational needs.
- Read and update the communications book daily.
- Coordinates and maintains equipment maintenance reports and records.
Talent Profile
- Experiences in similar roles at luxury hotels/resorts
- Excellent interpersonal skills with a personable character, a team player, and good at cultivating guest relations.
- Excellent written and spoken English
- Systems knowledge in Knowcross or Opera Cloud
- Knowledge of cleaning procedures and chemicals
- Ability to work a rotating Roster including Weekends
- Valid working rights in Australi
