Housekeeping Manager

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

Cradle Mountain Hotel is nestled in the alpine woodlands at the northern end of the breathtaking Cradle Mountain – Lake St Clair National Park. This wonderful escape showcases the absolute best this region has to offer with warm and welcoming hospitality, sensational local food and wine, indulgent spa facilities and breathtaking scenery. Located approximately two hours from Launceston and four hours from Hobart, our 60 room hotel also incorporates the award-winning Altitude restaurant and stunning Cradle Mountain Wilderness Gallery. 

• Free of charge staff accommodation and meals package available  

What you’ll do: 

We are seeking a vibrant, experienced Housekeeping super star to join us as Housekeeping Manager in this permanent role.  

You’ll use your experience to lead, coach and mentor the housekeeping team to deliver an exceptional guest experience whilst maintaining a cost effective, efficient approach. On a daily basis you will: 

• Manage and mentor your Housekeeping Team to maintain a high standard of service. 
• Proactively look for opportunities to meet and exceed guests and member expectations. 
• Ensure smooth and efficient running of the daily housekeeping operations. 

What you’ll bring:   

• 3 – 5 years’ experience in the tourism / hospitality industry. 
• Extensive hands-on experience in housekeeping operations  
• Outstanding leadership skills with the ability to build a highly engaged team  
• A reputation for excellent customer service, interpersonal and communication skills   
• Excellent time management and an eye for detail   
• Experience in setting and delivering on your budget by managing costs  
• Previous experience managing recruitment, rostering and payroll. 
• Demonstrated computer literacy, particularly with common office applications.  
• Ability to achieve outcomes with minimal direct supervision. 
• Knowledge of Property Management Systems 
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays. 

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks' 
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong: 

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.