Housekeeping Supervisor

Company Description

We are ‘relentlessly guest obsessed’ at Novotel. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Darwin CBD is a 140 room hotel, including a 90 seat restaurant, central atrium gardens with bar & two conference rooms. We are located in the heart of the CBD on the Esplanade overlooking the beautiful Darwin Harbour.

Job Description

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Housekeeper manager in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

• At least 2 years housekeeping experience required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Excellent communication and organizational skills
• Ability to work well under pressure
• Experience with Property Manager and Microsoft office suite of programmers is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times