Housing Assistant - Community Housing Programs

Community Housing Central Australia (CHCA) is an Aboriginal controlled, not- for-profit, registered community-housing provider in Alice Springs.
The aim of the Community Housing Program (CHP) is to support tenants to sustain their tenancy by complying with their core responsibilities under the Residential Tenancies Act (RTA) whilst ensuring CHCA fulfils its obligations as landlord and tenancy manager.

The Housing Assistant is an important role, acting as the Face of CHCA by fulfilling the duties of reception and providing administrative support to the Community Housing Program team and others across the organisation. 

The key duties for the position include:
Reception Management
• Phone management – acting as primary phone call answering, managing phone system and messages left, directing phone calls and taking messages.
• Customer enquiries and feedback – Providing visitors with information on housing options, answering basic queries about tenancies and maintenance issues, and taking feedback or complaints for Management to respond to.
Administration and Team Support
• Maintain CHCA files – maintain and record information in CHCA’s file management systems and database.
• Prepare lease agreements and other documentation for new tenants.
• Assist with rent reviews and outstanding rent reminders.
• Provide administration support for ongoing tenancy management (e.g. rent payments).
• Assist with processing property maintenance requests.
• Attend property inspections as required.
• Other duties as requested by the Coordinator.
Relationships
• Working internally – Where required, participate in CHCA staff engagement and meetings, offer support to other CHCA staff members when necessary
• Working with customers – provide basic information and maintain confidentiality to customers and visitors to office
Compliance and Reporting
• Maintain compliance - Compliance with CHCA policies, and other relevant legislation

Key Selection Criteria
Essential Criteria
1. Cultural Awareness - An awareness, understanding and sensitivity to Aboriginal culture and law in the Alice Spring context, and the ability and experience to communicate effectively with Aboriginal peoples.
2. Work Experience – Demonstrated work experience in administration and reception.
3. People Skills – Demonstrated ability to effectively communicate and work with people and stakeholders from different backgrounds and life experiences, including people with limited English or English as a second language.
4. Time Management Skills - Demonstrated time management skills and ability to prioritise and meet a demanding workload.
5. Administrative Skills - Demonstrated data entry, reporting and administrative skills.
6. Problem Solving - Demonstrated problem solving skills and analytical abilities.
7. Computer Skills – Experience with Microsoft Word, Excel and Outlook functions.
8. Police Check showing no prior relevant criminal history.
9. NT OCHRE Card – Child Protection.
10. Full COVID Vaccination
Desirable criteria
11. Aboriginal person from central Australia
12. Prior experience working in the housing sector
13. NT Driver’s License

Aboriginal people are encouraged to apply.

For more information and a copy of the Position Description (as above) contact Andrew Denniss Chief Operations Officer : M:0408932***  E: **************@chca.org.au

To directly submit an application addressing the selection criteria, provide a cover letter and your resume by either using this website or email **************@chca.org.au

APPLICATIONS CLOSE COB FRIDAY 15th MARCH 2024

Employer questions

Your application will include the following questions:

Do you have a current Police Check (National Police Certificate) for employment?

Do you have experience working in the not-for-profit sector?

Do you have customer service experience?