Credit Assessment Administration Officer

At Bunnings, you'll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role:

This role will see you processing new Powerpass credit applications for our customers in Australia and New Zealand.

This involves risk assessments using different tools over different customer bases.

Along with your team, you will also manage a high volume of incoming calls from our customers, commercial account managers, trade specialists and stores. You will be responding to inquiries and resolving problems concerning new applications or queries for existing accounts. Many of these queries are around management of our existing customers that require assistance with credit limit increases, account changes, application troubleshooting and trade extensions.

This opportunity is full-time, Monday to Friday with daily hours 8:30pm - 5pm. We offer a flexible working arrangement with office contact days being Monday to Wednesday and Thursdays and Friday flexibility to work from home.

Full training and onboarding will be Monday to Friday in the office for the first few months to ensure the correct collaboration and tools are provided to set you up for success in the role.

The Bunnings WA Support Office is based in Rivervale.

What's involved:

• Process new Powerpass Credit
• Interpret and assess online credit reports
• Obtain additional documentation and security as required, including directors guarantees, financials and customer background
• Credit risk management of existing accounts for both Australia and New Zealand (Credit Limit Review Processes)
• Manage NZ entity registrations
• Provide administrative support by correctly distributing mail and registration of returned documentation
• Provide phone support to our Internal and External stakeholders
• Respond to enquiries and resolve problems concerning applications and any other queries that arise
• Maintenance of multiple high volume email inboxes
• Work with the Credit Risk Manager, Credit Risk Team Leader and team of Risk Officers as well as Commercial teams and customers.

Who we're looking for:

We're looking for a committed and motivated individual with excellent communication skills and the ability to multi task. Your patience, tenacity and the ability to remain calm under pressure along with your strong customer service background, will set you apart from the rest.

You'll need:

• Excellent customer service and communication skills
• Must be able to make a correct assessment decision confidently
• Must be highly motivated, friendly, and approachable with well-developed interpersonal skills
• Ability to adapt quickly and maintain productivity in a high performing team
• Must be able to multitask while keeping excellent attention to detail
• Excellent time management skills are required
• Sound computer skills with the ability to troubleshoot through any system issues that may arise
• Ability to work within a team and autonomously
• Must have a high level of initiative.

You'll be part of a workplace where you'll feel like you belong.

There's so much on offer when you're part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there's the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.