HR SERVICES SPECIALIST

Job Description

A 12-month fixed term opportunity for a talented HR Services Specialist to join our HR Services Team, supporting the APAC region who will be responsible for processing complex Workday (WD) tasks on behalf of the business such as job changes, position/requisition creation and corrections, and other miscellaneous WD tasks.

You will also perform audits/tracking of work through regional/area reporting and assist with basic report requests for their respective area along with general follow-up and escalations.  You will have direct connection to the business to ensure timely completion of tasks and requests as well as being a resource to support the business with questions related to systems and processes.

As HR Services Specialist your essential responsibilities would be:

• Point of contact / subject matter expert. Acts as liaison and escalation point with contacts within that region/area. Understand regional/area business processes/policies (union contracts, structure, etc.).
• Perform audits within the region to ensure compliance of HR business processes.
• Provide reports – compliance and/or ad hoc to the region/area.
• Processes contracts in Workday for hires and job changes
• Responds and resolves escalated cases in more complex HR scenarios on multiple channels such as e-mail, phone, case management system. Uses systems to document and escalate as needed following appropriate process.
• Ensure efficient and accurate resolution of cases within a Shared Service team.
• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Ensures that resolution of escalated requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
• Understands and utilizes HR systems including Workday and the Employee Portal, including Self Service, Knowledge base and Case Management.
• Performs according to service level agreements.

What we’re looking for

• High school qualification - HR Certification is a plus;
• Good command of the English language (verbal, written);
• 2+ years experience in the field of Customer Service / HR - experience in Workday or any HRIS system is considered as a strong advantage;
• Previous experience with using a case management system and/or within HR SSC is an advantage
• Proficient in Microsoft Office applications
• Excellent communication and problem-solving skills in order to answer employees’ and other stakeholders queries effectively.
• Strong analytical, problem solving and organisational skills with attention to details for tracking and documenting;
• Like to work independently but also to work as a part of a team

Benefits and Perks

• $45,000- $55,000 Salary
• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
• Access to Perkbox– discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more.
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing.
• Full training provided to help you achieve your goals & reach your potential.
• Flexible working arrangements and a casual dress code are all part of the job, just dress for your day ahead!

If you are ready for the opportunities and challenges a global organisation can bring, then don't delay put your application forward and apply today!

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.