Ict Support Consultant

"Deliver the mission critical IT services that move the world"

Location: Canberra - Office based
Duration: 6 Months + 6 Months extension option
Clearance: minimum of baseline
About the role:
You will be part of the migration project support to end users. The ideal candidates should have good interpersonal and customer focus mentality as well as core ICT support skills and be prepared to manage a range of ICT capabilities to support ICT operations such as:

• Level 1 and 2 technical support following the ITIL methodology.
• Use call centre and ServiceNow as a service management tool.
• Image devices following build procedures.
• Provide face to face floor walking assistance for users Support the Digital Connect Program, in assisting staff backup personal data on departmental issued devices (both laptop and mobile)
• Follow asset management procedures
• Provide logistic support
• Document and escalate technical issues to specialist support teams
• Provide VIP and Exec support as required
• Document known issues and help provide input to document workarounds and knowledge articles.
• Resources must be prepared to work as part of a team under direction.
• Resources must be capable of managing the deliverables of a small team.
• Resources required to work shift work commencing from 7am to 7pm, with some weekend work required.

If this sounds like you then Apply now or get in touch with Luckie at ******@theonset.com.au.