Ict Technical Support Lead

We are in search of an ICT Technical Support Lead with a passion for Technology and a commitment to continuous improvement- to join our client, operating within the service provider sector.

• ICT Technical Support Lead(Level 3)
• Permanent opportunity offering up to $120,000 per annum + superannuation.
• Onsite (5 days)
• Northern Suburbs, Melbourne
• Permanent Resident/citizen

Note:This position is exclusively for Level 3 Technical Support. Candidates with Level 1 or Level 2 support experience are ineligible and advised not to apply.

Position Overview:

The ideal candidate will be responsible for providing Level 3 Technical Support, with a primary focus on Microsoft 365, server management, and firewalls. In addition to offering technical expertise, the IT Technical Support Lead will be tasked with effectively managing a team of support professionals.

Your main responsibilities will be:

• Provide Level 3 Technical Support for Microsoft 365, server management, and firewalls, resolving complex issues in a timely and efficient manner.
• Collaborate with team members to identify and implement solutions for escalated technical issues.
• Lead and mentor a team of support professionals, ensuring high performance and adherence to company standards.
• Develop and maintain comprehensive documentation of support procedures and best practices.
• Act as a point of contact for escalated customer inquiries, demonstrating exceptional communication and problem-solving skills.
• Liaise with other departments to coordinate support efforts and optimize service delivery.

To succeed in this role, you will need:

• Bachelor's degree in information technology, or related field.
• Minimum of 4 years of experience in Level 3 IT Technical Support.
• Extensive knowledge of Microsoft 365 administration, server management (Windows/Linux), and firewalls (e.g., Cisco, Palo Alto).
• Proven experience in team leadership and management, with a strong ability to motivate and inspire team members.
• Excellent communication skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Strong problem-solving abilities, with a keen attention to detail and a proactive approach to issue resolution.
• Relevant certifications (Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are highly desirable.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ashrita Surisetti at Clicks IT Recruitment on +61 419 628 ***.

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email ***********@clicks.com.au

Apply Now

Jobseeker FAQs