AddressPickwick is a leading provider of Commercial Integrated Facility Services to business and government. Established in 1981, the company continues to experience strong growth and has operations and clients throughout Australia and New Zealand. Management is actively involved in the business and long-term relationships are formed with clients.
Due to growth of the organisation we have a fantastic opportunity to work alongside and learn from an experienced ICT Technician. Based in our Murarrie head office, you will assist with ensuring the smooth running of business operations through service-based technical ICT support to all employees within the business including technical support on associated hardware, software, and networking elements.
What's in it for you?
We offer a competitive salary package, access to our fabulous Employee Benefits portal which includes a range of exciting discounts, flexible working and hybrid arrangements. FT or PT (at least 0.6 FTE) available.
We are based in a great location at Murarrie, with on-site parking and close to public transport.
How you'll contribute
- End-User Support: Handle day-to-day IT support, including configuring and maintaining accounts and services for new and changed employee roles, troubleshooting technical ICT issues to resolution, ensuring all technical ICT issues are logged within the ticketing system and supporting non-ICT owned systems/solutions.
- ICT Asset Management: Ensure continual asset management of all stock byassigning available stock to employees as required, preparing and updating new assets for stocking, monitoring and maintaining agreed stock levels, facilitating warranty repairs on devices and reporting on asset movements monthly.
- Manage and maintain email flow: Through the daily management of the Email Security Gateway (Barracuda) and troubleshooting email issues to resolution.
- Documentation: Develop, publish and maintain relevant manuals and guides to better support end-users as well as other Helpdesk operators.
- Research and Development: Create innovative continuous improvement initiatives and maintain software deployment platforms (Microsoft Endpoint Manager) and research solutions that may better empower end-users' capabilities using technology (Microsoft Company Portal).
Do you have…
- Experience in a similar IT role
- Relevant tertiary qualifications (or working towards)
- In-depth knowledge of Microsoft Office 365 and Azure technologies
- Competent with PowerShell scripting
- Well-developed written and verbal communication skills
- Ability to maintain detailed and accurate records
- Ability to adapt and adjust to changing processes
Then we want to hear from you!
Please note that only applicants with full Australian working rights will be considered.
It is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia, Police, and ID checks.
To Apply
Please submit a CV and cover letter outlining why you believe you are suitable for the role.
No agency representation or submissions will be accepted for this role.
Pickwick Group is an equal opportunity employer with employees from a diverse range of backgrounds. Diversity is important to us and we encourage those from all walks of life to apply! Please email *******@pickwickgroup.com.au if you require accommodations to the hiring process.
