Impairment Benefits Specialist

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1600 staff.

In the role of an Impairment Benefits Specialist you will be responsible for providing an empathetic, personalised and customer centric service to stakeholders impacted by work injuries. The role is responsible for the proactive management of lump sum benefits for customers and clients which includes investigating and identifying if an entitlement exists.

On a day to day basis you will:

• Working within a fast-paced claims management portfolio of lump sum benefits
• Provide high quality customer service to internal and external clients, with particular emphasis when determining lump sum benefits ensuring a fair and appropriate outcome;
• Investigating, identifying and determining benefits in line with legislative requirements of the Return To Work Act 2014
• Reviewing claims to determine if a benefit exists
• Identify what information is required for an impairment assessment based on the Impairment Assessment Guidelines
• Ensure outcomes are effectively communicated and actioned within specified timeframes

We are interested in hearing from people who have:

• Previous Workers Compensation / Claims Management experience
• Strong sense of accountability, attention to detail and have the ability to work autonomously
• Exceptional decision-making skills with the ability to critically analyse information available
• Ideally you will be able to interpret case law and be passionate about gaining knowledge of the Impairment Assessment Guidelines
• Strong understanding of medical terminology

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working 

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.