In Work Support Mentor (Pps)

You’re passionate about tackling youth unemployment and understand the need to deliver tailored and customised support. You are a people person, and you LOVE building relationships. You have experience mentoring and supporting young people, working with employers and achieving 12/26 week outcome targets!  Because you’ve worked in employment services or training, you can hit the ground running!  

You know not every day will be the same, you can switch from meeting with employers, to connecting with young people in the blink of an eye. Changing lives is your passion but you still embrace rolling up your sleeves and mucking in to get the job done. You’re full of creative ways to meet people where they are at and believe that engagement shouldn’t be a one size fits all model. You always see the person, not just their immediate situation because you understand that everyone has different needs, and that is okay.  

The In-Work Support Mentor plays a critical role in ensuring post placement support is delivered to young people and employers in an efficient, timely manner and to a high-quality standard. The In-Work Support Mentor will work with both employers and young people to ensure their employment remains constant and work with both parties to actively increase a young person’s capacity in employment. They are focused on providing ongoing support to customers and employers within the appropriate employment services program to ensure sustainable employment and outcomes are realised. The role devises interventions and solutions to work with young people and employers to improve prospects of maintaining sustainable employment, while also appropriately planning and developing employer’s workforce to create future employment opportunities and to improve overall staff retention.  

The In-Work Support Mentor is responsible for uploading documentary evidence to lodge claims through the CoAct Central Claims team. They are an integral part of our Employment & Training portfolio and will work across our Werribee, Hoppers Crossing and Point Cook sites.   

• Certificate IV in Youth Work, Community Services, Career Development or Employment Services  
• Experience in an employment-services, training industry, and/or community/youth sector is highly regarded. 
• Understanding of claims process.  

We are an independent, registered charity providing front line support to young people and people experiencing homelessness to open up pathways out of poverty and homelessness - breaking the cycle of disadvantage. Our focus is on respect, client-centred care, and harm prevention so people can lead longer lives, have improved health, meaningful employment, and a greater sense of belonging, safety, and security through our holistic model of care.  

This is (some) of what we got up to:  

• Supported more than 2,864 young people across our youth outreach, employment, training and social enterprise programs into work, education and re-engaged back into the community. 
• Took our youth outreach out to the West in response to an emerging mental and social wellbeing crisis whilst still supporting 422 young people in the North. 
• Sold over 250,000 coffees at The Little Social and re-invested over $100K back into youth and homelessness services here at Youth Projects. 
• Experienced 12,497 client visits at The Living Room – with the number of people dropping-in each day, doubling. 
• Shared over 8,875+ meals, 14,471+ practical supports and over 2,678 health promotion + counselling sessions at The Living Room 
• After hours, our Night Nurses provided 3,243 episodes of care and our NSPs saw almost 15,000 contacts. 
• And… we opened our fourth social enterprise café at the Victorian Pride Centre, re-opened The Living Room as a world-class centre AND launched The Little Social Catering Co. too! 

You can read more in our Impact Report or you’ll find us right across Naarm/Melbourne with our main hubs located in Glenroy, Sunshine, Werribee, Melton and on Hosier Lane in the heart of the city.  

We’re a casual and flexible, yet professional and high energy workplace. We encourage flexibility for a healthy work/life balance and although we are very serious about our work, we are very chill when it comes time to wind down. Every day you spend working with us, you’re making a difference.  

Although they're pretty great perks, we don’t just stop there… here are some of the others: 

• Free, locally roasted coffee at the office  
• A portion of your income as tax-free through generous salary packaging benefits ($15,900) 
• PLUS additional tax-free salary packaging on meals & entertainment expenses 
• Flexible work environment 
• 17.5% Annual Leave Loading   
• Uncapped Employee Assistance Program  
• Additional paid leave for caregiving, wellbeing, family violence, study PLUS an extra 5 personal leave days 

👉 Send through your resume + a cover letter outlining your response to the key requirements by clicking "Apply for this Job"  

Recruitment for this position will be undertaken as applications are received and only successful applicants that have addressed the key requirements will be notified.  

Please note is a requirement of all Youth Projects positions that the successful applicant holds a valid Working with Children’s Check and Police Check.  

Our commitment to diversity  

At Youth Projects, we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions and encourage applications from candidates with a disability, culturally and linguistically diverse backgrounds and indigenous candidates.  

Safety screening  

Youth Projects is committed to being a Child Safe organisation, providing an environment where children who come into contact with the organisation are safe and feel safe. Youth Projects has a zero tolerance for child abuse. All Youth Projects staff must undergo Police and Working with Children