AddressInbound Sales Executive - Freight Forwarding
Join Our Team as an Inbound Sales Executive at Willship International.
Are you passionate about driving business growth and exceeding customer expectations? Are you ready to play a pivotal role in revolutionizing the Freight Forwarding and customs brokerage industry? Look no further – Willship is seeking a dynamic and results-driven Inbound Sales Executive to lead our internal sales processes and foster meaningful client relationships. If you thrive in a fast-paced environment and are eager to work with great Australian business owners and entrepreneurs to help them build out their international supply chain, we invite you to join us on our mission to innovate and lead within the global logistics sector.
Your Role: Your role is to lead all the internal sales processes - managing inbound enquiries, speaking with clients, building and creating quotes and working out effective logistics solutions for clients.
Our purpose in Willship:
To be recognised as an innovator and a leader within the global logistics industry by helping our customers through education, simplification and modernisation of what is traditionally a confusing and antiquated industry.
Qualifications:
- Experience in a similar role with demonstrated track record of success
- Freight forwarding or logistics management experience is preferred although not essential if you’ve got a background in sales.
- Strong IT skills with a high level of competence and experience in Excel, Word, and CRM systems
- High attention to detail and process-focused
- Clear, professional, and articulate communication
- Strong relationship management and teamwork skills
- Effective negotiation & problem resolution skills
- Strong commercial acumen
- Outstanding communication and negotiation abilities.
Your Role’s Key Metrics:
- Sales Conversion (60% of Role):
To build and nurture relationships with leads, prospects and other potential clients - engage with current leads on a daily basis, ensuring consistent communication and gathering positive feedback from interactions.
Sales Conversion - Achieve a monthly sales conversion rates by leveraging a strong sales background to meet monthly targets and driving revenue growth
Leads Profiling -Identify and assess market opportunities for Willship, determining the characteristics of individuals potentially interested in the company's offerings. You will also conduct thorough market research at least quarterly to stay informed of industry trends and opportunities.
Financial Budget - Collaborate with the Head of Sales and Marketing to develop annual strategy and conversion figures, revising them quarterly to align with business goals. You will also drive business growth by attaining monthly gross profit targets through securing new business for the brand.
Conversion Reporting - Compile and share conversion reports with the Head of Sales and Marketing, providing insights and valuable KPIs to inform decision-making processes. In light of this, you are also responsible for submitting sales funnel reports monthly, offering relevant insights derived from data analysis.
New Business Development - Conduct quarterly market research, to identify new business opportunities to attain leads and stay ahead of industry trends.
2. Enquiry Management (30% of Role):
- Responsible for managing and organizing all incoming enquiries, assessing leads, and ensuring timely and assertive responses.
- Categorize leads based on their potential interest in Willship's services (hot, warm, and cold), maintaining a comprehensive database of prospects and contacts for effective follow-up.
- Maintain communication with prospects, ensuring responses to requests and inquiries within 24 hours or one business day.
- Delegate leads to appropriate partners promptly upon identifying opportunities.
2. CRM Management (10% of Role):
- Ensure the smooth functioning of CRM processes, consistently updating and maintaining system records.
- Actively contribute to the improvement of sales and lead generation processes, providing quarterly reports to the Head of Sales and Marketing with a minimum of three recommendations for enhancement.
Get to Know About Us! Who is Willship International?
At Willship International, we are a leading international freight forwarder and customs brokerage based in Brisbane that provides comprehensive freight solutions to businesses across Australia and New Zealand. With over 50 years of experience in the industry, we have built a reputation for excellence and reliability with a track record of over $2 Billion + worth of cargo shipped. Apart from our reputation in the automotive and commercial freight industry, we are also known for our tight-knit company culture.
As a member of the Willship team, you'll find yourself surrounded by passionate professionals who are dedicated to excellence in everything they do. We encourage open communication, creative thinking, and continuous learning, ensuring that everyone has the opportunity to contribute their unique talents and ideas.
The Willship Promise:
- We treat customer’s cargo like its our own
- We respond to enquiries quickly
- Bring solutions, not problems
- We are proactive and not reactive
- Head always in the game
- Own it, fix it, move on
- Be open to new, better ways to do things
- Be accurate and ensure compliance
- Celebrate the wins
If you're ready to take the next step in your career and make a meaningful impact in the world of global logistics, apply now! We look forward to welcoming you aboard.
