Incident and Problem Lead

More knowledge, less speculation
Work that makes a difference. Australians depend on our systems being secure, efficient and highly resilient. Experience the capability-building opportunity to work with Australia’s most critical core banking and payments platforms.
The Reserve Bank of Australia are seeking a highly motivated Incident and Problem Lead to join the team on a two year fixed term basis. You will work exceptionally well under pressure and be capable of developing and supervising teams
Objectives
Create a RBA values aligned culture, enabling an environment for high levels of employee engagement and achievement.
Contribute to the broader strategic direction and leadership of the area, sharing accountability with other leaders for overall performance of deliverables and outcomes that meet current and future needs.
Provide advice and deliver business aligned and industry leading IT services, technology planning, and project and technology service delivery (including infrastructure and operations, banking, payments, business intelligence, market platforms, enterprise systems, application development, security and architecture), to contribute to the organisation's strategic goals.
Ensure operational accountability in regards to people management, budget and processes.
Lead, guide and develop individuals and teams, including project teams where required, to effectively achieve area outcomes.
Enable and recognise workforce performance in a way that encourages continuous improvement and maximises the value that can be delivered through technology investments.
Contribute to the improvement of policies, systems and processes, ensuring the integrity and suitability of information, disciplined documentation and alignment with industry standards.
Identify and respond to issues, risks and opportunities, ensuring appropriate processes and resources are in place to deliver technology solutions that are consistent with agreed service levels.
Manage internal and external relationships and collaborate effectively with key stakeholders ensuring that expectations are continually aligned.
Technical Capabilities
Knowledge of risk management processes and experience, ensuring availability of systems to meet business need.
Demonstrated understanding of responsibilities in relation to health, safety and holistic wellbeing.
Familiarity with area-specific relevant policies, systems and processes, as well as industry standards and best practice, and ability to help others understand and follow them.
Good understanding and current technical expertise in the area under management, including technology products and solutions used by the RBA (or similar organisation).
Ability to lead, direct and guide the work of others, including setting goals and prioritising the work to achieve operational results.
Qualifications
Relevant tertiary qualifications or equivalent experience
Minimum 10 + years of hands on major Incident and Problem management experience
ITIL Intermediate certified
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.
Your application should include a resume detailing your experience and qualifications.
The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.
Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.
Application Close : January 11, 2024
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