Incident & Problem Coordinator

One of our clients within the retail and supermarket sector is seeking an experienced Incident & Problem Coordinator to join their team for an initial 10 month contract.
The Incident & Problem Coordinator will be assisting in driving continuous improvement activities within the organisations store customer platform department.
Key Responsibilities:

• Drive the ongoing incident and problem coordination
• Triage, action and manage technology problems through their lifecycle
• Produce various incident and problem reports and perform stakeholder management
• Provide support remotely via telephone, email, instant messaging and onsite
• Coordinate with the relevant IT teams and business stakeholders to see complex incidents through to resolution

Key Skills and Experience:

• Experience in a Service Desk\Help Desk or ICT Support role
• Demonstrated experience and knowledge setting up a Problem & Incident Management practice and process
• Experience in ServiceNow
• Understanding and experience in Powershell and SQL
• Strong Analytical and problem resolution skills

For more information or a confidential discussion, please contact Abuk Mawn on 0380807265 quoting reference 260137.
To apply please click the 'Apply Now' button.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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Acknowledgements
Peoplebank acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.
We welcome all cultures, all religions, all colours, all beliefs, all ages, all sizes, all types, all people.