Address
Form of work
Salary- Part-time opportunity (working 2 days per week), 6-month contract
- Based at our Parramatta location with Work from Home Flexibility
- Base Salary = $71,136 pro rata + Superannuation with Salary Packaging up to $15.9k
About Us
Join an organisation committed to making a positive difference in the lives of others.
As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.
We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.
As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.
About the Opportunity
As our Information Agent National Contact Centre, you will provide direct assistance and support to people who contact Vision Australia via a variety of channels. In this role you will also:
- Deliver professional customer service in every interaction
- Provide information about Vision Australia products and services
- Undertake client intake and needs assessment process for those people who require Vision Australia services
View the Position Description for this role
About You
As part of the National Contact Centre team, you should Relevant qualifications or experience in the customer service or Contact Centre fields. In addition, a minimum of 3 years experience in a Contact Centre/customer service role encompassing a multi-skilled environment is encouraged. You will also have:
- Experience in explaining complex information
- Excellent data entry skills with attention to detail
- Ability to make sound and timely customer service decisions through analysis and problem solving
Benefits of Working at Vision Australia
- Flexible working hours available to suit your needs
- Annual salary review to ensure your pay is in-line with the market rates
- Easy-to-access location
- Professional development opportunities and micro-learning sessions available for all staff
Contact
If you have any questions about the role please contact the hiring manager, Theo Ballis.
To Apply
If this sounds like a great fit for you then please complete our online application.
Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.
For more information about working at Vision Australia, please visit our Careers page.
We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.
