Information Technology Officer , Queensland Police Service

Join our team! Frontline & Digital Division delivers ICT services to the Queensland Police Service, Queensland Fire and Emergency Services, the Inspector-General Emergency Management, Queensland Ambulance Service and Queensland Corrective Services.

Our Division provides vital assistance to frontline officers and policing services across the state and to the broader Queensland community. We are committed to delivering healthy, safe, positive and inclusive workplaces with a diverse workforce that reflects the community we serve.

Job details Position status Permanent
Position type Full-time
Occupational group IT & Telecommunications
Classification AO5
Workplace Location Gold Coast
Job ad reference QLD/459904/22
Closing date 28-Dec-2022
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person John McQuade
Contact details 0412911775
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Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance and flexible work options at home or at one of our many locations across Queensland. We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions in addition to advertised salary range. So bring your big ideas, creativity and desire to have a true impact - join the Frontline & Digital Division at Queensland Police Service and unleash your imagination!

Your part in the ongoing success of our business in supporting key frontline services in the IT Support directorate will see you responsible for a variety of work. Key Accountabilities will include:

• Provide technical support for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
• Monitor ITSM tool queues and action technical activities as delegated, escalate issues, and maintain customer communications regarding the progress of jobs.
• Provide technical advice and specifications in broader project work and assist in solutions design and implementation for statewide ICT projects.
• Assist in the development of technical documentation for end users and technical support colleagues throughout the state.
• Liaise with managers, internal and external IT teams and proactively identify IT requirements and develop local strategies to optimise the use of available information technologies.
• Provide high quality advice and assistance to QPS and our customer agencies in the procurement of ICT equipment.

We value diversity and are actively seeking candidates with varied backgrounds who can think differently and innovate. In choosing the right person for this role we will consider what you have done previously - the knowledge, skills and experience you've built, your potential for development, and your personal qualities.

Refer to the Role Description and Application Guide on the SmartJobs advertisement for further information including highly desirable and desirable requirements, role profile criteria, Leadership Competencies for Queensland and SFIA technical capabilities.

Applications to remain current for 12 months.

Job Ad Reference: QLD/459904/22

Closing Date: Wednesday, 28th December 2022

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.