Information Technology Support Officer

Information Technology Support Officer
 

Role Title: Information Technology Support Officer
Team: Support Team
Location: Based in Woolloongabba. On-site only and work from home not available. Travel other office locations across Greater Brisbane may be required.
Level: Level 5.1 Social, Community, Home Care and Disability Services Industry Award$93,865.7, pro-rata, (depending on experience), plus leave loading and an option to salary sacrifice.
Reports to: Senior Leader – People and Systems
Contract: Full Time - Fixed Term – 76 hours per fortnight for 12 months (pending successful probation)
 

Our Vision
Healing the past, nurturing the future.
Our vision is for refugee survivors of persecution to live lives liberated from the harms of torture, trauma and human rights injustice. We exist to nurture meaningful futures by assisting refugee survivors to heal, belong and thrive in our community.
 

Our Values
Kindness, We care. In all of our work, survivors of torture and trauma come first.
 

Optimism
We believe in meaningful futures.
We are committed to healing being a journey of growth across mind, body and spirt.
 

Perseverance
We don’t give up.
We understand that healing requires time, patience and courage for individuals, families and communities.
 

Justice
We believe that to heal and belong are human rights.
We collaborate to build opportunities so that survivors of torture and trauma can belong and thrive in our community.
 

Role Purpose
The dual purpose of this role is to provide technical support to QPASTT staff through the management of an internal IT help desk and to support the implementation of Microsoft 365 across the organisation. This support will include the development of user-friendly training resources, provision of training and end user assistance with the implementation of the Microsoft 365 suite including OneDrive and Teams sites.
This position will work as part of the QPASTT Support Team which manages several functions comprising human resources, facilities, Information Technology and administration support.
 

Character
You will be interested in providing respectful and high standard of service and support to our staff and will be able to work alongside team members and engage in collaborative practice with colleagues. You will work towards achieving the common goals for the team whilst being accountable for your individual role in achieving these goals.
We value creativity, adaptability and the ability to keep up to date with fast changing social and technology trends, and improvement opportunities in the context of QPASTT’s strategic goals.
The Support team is integral in realising the operational goals for QPASTT and ensuring that our processes and systems are fit for now and the future. You will be agile, adaptive and willing to learn and exercise administrative skills to support QPASTT roll out new systems and processes.
We believe in cultural respect. You will feel comfortable working with staff from a range of cultural and religious backgrounds as well as lived experiences.
 

Responsibilities 

• Serve as the first contact with QPASTT staff who need technical assistance via the phone or email or in person
• Respond in a timely manner to Information Technology issues and requests
• Perform troubleshooting using different diagnostic techniques
• Provide remote and in-person IT support to users.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Design course materials and documents such as handouts, manuals and exercises
• prepare the learning environment and resources, including setting up IT equipment where appropriate
• Deliver training programmes in person or online
   

Requirements

1. Prior experience in responding to user issues with Information Technology in a work environment
2. Excellent communication skills both written and verbal, with ability to liaise with a diverse range of stakeholders
3. Excellent interpersonal skills, including the ability to work cross-culturally and as part of a team
4. High level of functional knowledge and experience in using Microsoft programs, particularly SharePoint
5. High level of organisational skills – planning, coordinating, priority setting and task management
6. The ability to work autonomously as well as under direction, using initiative and problem solving skills
7. Desirable –qualification in Information Technology
    

Conditions of Employment

1. Current Positive Notice Blue Card and provision of an annual federal police check.
2. Current Queensland C Class driver’s licence.
3. Proof of COVID-19 Vaccination or an exemption certificate from Queensland Health authorised personnel.
4. Occasional travel to other QPASTT offices.
    

Selection Process
Applications will be shortlisted as they are received. Your interest in this role is greatly appreciated, however only shortlisted applications will be contacted.
 

Please email your application to **************@qpastt.org.au.

1. Please read the information for Applicants Document prior to applying for this role.
2. Provide a copy of your resume including the details of 2 referees.
3. Please include a cover letter of no more than one A4 page length maximum to address the following:

• Outline the capabilities, experience and skills you could bring to this role?
• How will your character fit the role?
   

Should you wish to speak with someone about this role, please contact Regina Hamilton, Senior Leader – People and Systems at **************@qpastt.org.au or 0421157***.

QPASTT is committed to the safety and protection of children, young people and vulnerable people in all areas of its work. QPASTT is committed to equal opportunity in employment. We will act to ensure an environment free from discrimination on the grounds of sex, gender, sexual orientation, race, ethnicity, culture, age, marital status or pregnancy, family responsibilities, disability, and religious or political beliefs.